KAYLIE TOWNSEND
Knoxville
Summary
Dynamic sales associate with a proven track record at Alo Yoga, excelling in customer service and relationship building. Expert in visual merchandising and effective multitasking, enhancing store appeal and boosting sales. Adept at cash handling and complaint resolution, fostering repeat business and customer satisfaction. Recognized for optimizing operations and maintaining a welcoming environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Alo Yoga
Nashville
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess
Jonathans Grille
Mount Juliet
01.2022 - 01.2024
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation system to optimize table assignments and minimize wait times.
- Maintained cleanliness and organization of the host stand and dining area.
- Communicated effectively with kitchen staff regarding guest preferences and special requests.
Education
No Degree - Marketing
University of Tennessee Knoxville
Knoxville, TN10.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Greeting guests
- Cleanliness Maintenance
- Complaint Handling
- Guest complaint resolution
- Customer service
- Visual merchandising
- Sales techniques
- Cash handling
- New teller training
- Relationship building
- Time management
Accomplishments
- D1A Collegiate Athlete
- Cum Laude Award
- Volunteered for Local Church for years
- Mentored many of my past coworkers
- Student Athlete
Additional Information - Dance Team
I completed 1 year on Vanderbilt University's Dance Team, Although I did not attend Vanderbilt, I was a student at Belmont University where I was able to still be a member while learning at different institution.
Timeline
Sales Associate
Alo Yoga
08.2024 - Current
Hostess
Jonathans Grille
01.2022 - 01.2024
No Degree - Marketing
University of Tennessee Knoxville