Kaylynn Coleman
Knoxville
Summary
Organized and detail-oriented Certified Coding Specialist (CCS) with a robust background in ophthalmology, medical office operations, and patient care. Proven expertise in surgical coding support, insurance authorization, and revenue cycle management, developed through collaboration with a glaucoma specialist in a dynamic specialty practice. Proficient in ICD-10-CM, CPT, HCPCS, compliance, and medical record review, ensuring accuracy and adherence to industry standards. Eager to leverage comprehensive coding certification and hands-on healthcare experience to contribute effectively in a Coding Specialist role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
University Eye Specialists
Knoxville, TN
03.2025 - Current
- Assist glaucoma specialist with patient care, documentation, and clinical workflow.
- Perform patient intake, testing, and medical history review.
- Coordinate provider schedules and patient appointments.
- Complete insurance pre-certifications and obtain procedure authorizations.
- Assist with coding of ophthalmic surgeries and glaucoma-related procedures.
- Maintain accurate patient records while ensuring HIPAA compliance.
- Collaborate with providers and administrative staff to support efficient patient care.
Medical Receptionist
University Eye Specialists
Maryville, TN
11.2021 - 03.2025
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages, or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Processed payment transactions for cash, checks, credit, and debit cards.
- Collected co-payments and co-insurance, and issued appropriate receipts during check-in.
- Maintained confidentiality of personal and financial information, protecting patient rights, and complying with HIPAA regulations.
- Verified insurance benefits prior to treatment for accurate billing process.
- Scheduled patients for exams and screenings.
General Care Representative
ADT Security Services
Knoxville, TN
12.2019 - 11.2021
- Call center duties to address customer needs and resolutions.
- Record keeping for customer interactions, issues, or commentary.
- Troubleshooting customer alarm systems and funding issues.
General Manager/Training & Staff Support
Subway Corporation
Knoxville, TN
09.2019 - 11.2019
- Inventory maintenance and supply chain needs.
- Record keeping for monthly financial reports and human resource needs.
- Scheduling, staff training, and employee support.
Customer Care Representative
Elavon
Knoxville, TN
01.2018 - 08.2019
- Call center duties to address customer needs and resolutions.
- Record keeping for customer interactions, issues, or commentary.
- Troubleshooting of merchant terminals and funding issues.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Dietary Aide
IU Health Jay Hospital
Portland, IN
02.2016 - 12.2017
- Food preparation, sanitation, and infection control per hospital guidelines.
- Maintained accurate, prescribed nutritional service delivery for patient base.
- Computerized data input for patient records.
- Delivered dishes and meal trays to patient rooms during scheduled times.
Realtor Assistant
Brenda Brewster
Knoxville, TN
02.2015 - 02.2016
- Scheduling of appointments, travel/hotel reservations, and accommodations.
- MLS input of properties and photographic records.
- Timely filing of supportive documentation for ongoing home marketing and sales.
Hostess
Wilderness of the Smokies
Sevierville, TN
06.2012 - 07.2015
- Responsible for vacation reservation system, guest services and issue resolutions.
Education
Health Information Management and Technology
Walters State Community College
05-2026
Skills
- ICD-10-CM and CPT coding
- Ophthalmic terminology
- Patient care
- HIPAA compliance
- Obtaining authorizations
- Insurance verification
- Appointment scheduling
- Prescription refills
Certification
Certified Coding Specialist (CCS)
Timeline
Ophthalmic Assistant
University Eye Specialists
03.2025 - Current
Medical Receptionist
University Eye Specialists
11.2021 - 03.2025
General Care Representative
ADT Security Services
12.2019 - 11.2021
General Manager/Training & Staff Support
Subway Corporation
09.2019 - 11.2019
Customer Care Representative
Elavon
01.2018 - 08.2019
Dietary Aide
IU Health Jay Hospital
02.2016 - 12.2017
Realtor Assistant
Brenda Brewster
02.2015 - 02.2016
Hostess
Wilderness of the Smokies
06.2012 - 07.2015
Health Information Management and Technology
Walters State Community College