Kaysha Porter
Murfreesboro
Summary
Driven Refund Analyst with a proven track record at Community Health Systems, CHS, enhancing financial operations through expert Microsoft Excel use and exceptional dispute resolution skills. Achieved significant improvements in payment processing and refund accuracy, demonstrating strong technical aptitude and communication abilities.
Overview
19
19
years of professional experience
Work History
Refund Analyst
Community Health Systems, CHS
05.2015 - Current
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Maintained accuracy in refund calculations, ensuring compliance with company policies and procedures.
- Assisted in the development of training materials for new Refund Analysts, fostering a culture of continuous learning and improvement.
Medical Records and Health Information Technician
CIOX HEALTH, Health Information Managment
Nashville , Tn
02.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Cash Posting Specialist
St Thomas Heart Group
12.2005 - 12.2014
- Provided exceptional customer service, addressing patient inquiries about their account status and payment options promptly and professionally.
- Maintained strict confidentiality of patient data and financial information, adhering to HIPAA regulations and company policies.
- Managed workload effectively between multiple payer types, resulting in consistent productivity levels across all assigned accounts.
- Effectively communicated with insurance companies to obtain necessary information for accurate payment processing.
- Expedited refunds processing by identifying overpayments quickly and initiating refund requests as needed.
- Maintained accurate financial records, ensuring smooth operations in the billing department.
- Improved timeliness of payments with diligent follow-up on outstanding accounts receivable balances.
Education
No Degree - Business Administration
Nashville State Community College
Nashville, TNSkills
- Microsoft Excel proficiency
- Auditing experience
- Data Interpretation
- Technical aptitude
- Dispute Resolution
- Customer Service
- Excellent Communication
Timeline
Medical Records and Health Information Technician
CIOX HEALTH, Health Information Managment
02.2022 - 08.2023
Refund Analyst
Community Health Systems, CHS
05.2015 - Current
Cash Posting Specialist
St Thomas Heart Group
12.2005 - 12.2014
No Degree - Business Administration
Nashville State Community College
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