Keaton Culp
Arlington
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Whole Sale Glass Distributor
02.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Manager
Funtime Outfitters
01.2011 - 12.2020
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
Sales Associate
Arlington Liquors
04.2020 - 08.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Bolton High School
Arlington, TN4 2012
Skills
- Production planning
- Warehouse Logistics
- Distribution and Warehousing
- Scheduling
- Assembly and Production
- Unloading Cargo
- Warehouse Management
- Route Optimization
Certification
Timeline
Customer Service Representative
Whole Sale Glass Distributor
02.2022 - 01.2024
Sales Associate
Arlington Liquors
04.2020 - 08.2020
Warehouse Manager
Funtime Outfitters
01.2011 - 12.2020
High School Diploma -
Bolton High School
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