Keaton Culp
Arlington
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Whole Sale Glass Distributor
4287 Delp Street, Memphis TN 38118
02.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Manager
Funtime Outfitters
01.2011 - 12.2020
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
Sales Associate
Arlington Liquors
04.2020 - 08.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Bolton High School
Arlington, TN4 2012
Skills
- Production planning
- Warehouse Logistics
- Distribution and Warehousing
- Scheduling
- Assembly and Production
- Unloading Cargo
- Warehouse Management
- Route Optimization
Timeline
Customer Service Representative
Whole Sale Glass Distributor
02.2022 - 01.2024
Sales Associate
Arlington Liquors
04.2020 - 08.2020
Warehouse Manager
Funtime Outfitters
01.2011 - 12.2020
High School Diploma -
Bolton High School