Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keaton Wedaman

Murfreesboro

Summary

Dedicated service specialist with proven technical expertise. Delivered exceptional customer support through effective issue resolution and strong relationship management, contributing to the successful completion of over 300 projects.

Overview

8
8
years of professional experience

Work History

Service Specialist

StruXure
07.2024 - Current
  • Responded promptly to over 200 customer service requests, and coordinated swift resolutions to handle any service and warranty issues.
  • Routinely inspected motors and control boards for preventive and emergency maintenance needs.
  • Diagnosed and resolved mechanical and low-voltage electrical issues.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Cleaned and maintained pergola and screen systems for clients.
  • Built strong client relationships through proactive communication, technical expertise, and consistent delivery of service excellence, contributing to repeat business.
  • Participated in weekly team meetings in order to share ideas, or provide updates on progress toward goals.

Lead Installer

Under Deck Oasis
08.2017 - 07.2024
  • Installed complete systems at new and existing residential construction sites, while adhering to safety guidelines.
  • Maintained inventory of supplies, materials, and tools to complete work on job sites.
  • Removed systems and fixtures to prepare for replacements.
  • Read and comprehended technical documentation, checked measurements, and reviewed site conditions to facilitate installation.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Demonstrated efficiency and dedication to quality by contributing to over 300 completed jobs, and being the primary trainer for new team members.
  • Conducted routine maintenance on complex systems, requiring specific knowledge and expertise.
  • Helped customers in a friendly, professional dialogue, found specific products, answered questions, and offered product advice to deliver exceptional service.
  • Developed trusting relationships with customers and other employees to drive overall success.

Warehouse Worker

Dillard's
05.2017 - 08.2017
  • Moved large, bulky items manually or with pallet jacks.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
  • Monitored work areas for cleanliness and functionality, and removed obstacles for safety.

Education

High School Diploma -

Ravenwood High School
Brentwood, TN
05-2017

Skills

  • Leadership
  • Project management
  • Verbal communication
  • Superior Work Ethic
  • Conflict resolution
  • Team coordination and oversight
  • System installation
  • Quality assurance

Timeline

Service Specialist

StruXure
07.2024 - Current

Lead Installer

Under Deck Oasis
08.2017 - 07.2024

Warehouse Worker

Dillard's
05.2017 - 08.2017

High School Diploma -

Ravenwood High School

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Keaton Wedaman