Keaton Wedaman
Murfreesboro
Summary
Dedicated service specialist with proven technical expertise. Delivered exceptional customer support through effective issue resolution and strong relationship management, contributing to the successful completion of over 300 projects.
Overview
8
8
years of professional experience
Work History
Service Specialist
StruXure
07.2024 - Current
- Responded promptly to over 200 customer service requests, and coordinated swift resolutions to handle any service and warranty issues.
- Routinely inspected motors and control boards for preventive and emergency maintenance needs.
- Diagnosed and resolved mechanical and low-voltage electrical issues.
- Tracked customer support cases and followed up on complex issues to correct problems.
- Cleaned and maintained pergola and screen systems for clients.
- Built strong client relationships through proactive communication, technical expertise, and consistent delivery of service excellence, contributing to repeat business.
- Participated in weekly team meetings in order to share ideas, or provide updates on progress toward goals.
Lead Installer
Under Deck Oasis
08.2017 - 07.2024
- Installed complete systems at new and existing residential construction sites, while adhering to safety guidelines.
- Maintained inventory of supplies, materials, and tools to complete work on job sites.
- Removed systems and fixtures to prepare for replacements.
- Read and comprehended technical documentation, checked measurements, and reviewed site conditions to facilitate installation.
- Notified supervisors of faulty operations and defective materials to improve production.
- Demonstrated efficiency and dedication to quality by contributing to over 300 completed jobs, and being the primary trainer for new team members.
- Conducted routine maintenance on complex systems, requiring specific knowledge and expertise.
- Helped customers in a friendly, professional dialogue, found specific products, answered questions, and offered product advice to deliver exceptional service.
- Developed trusting relationships with customers and other employees to drive overall success.
Warehouse Worker
Dillard's
05.2017 - 08.2017
- Moved large, bulky items manually or with pallet jacks.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
- Monitored work areas for cleanliness and functionality, and removed obstacles for safety.
Education
High School Diploma -
Ravenwood High School
Brentwood, TN05-2017
Skills
- Leadership
- Project management
- Verbal communication
- Superior Work Ethic
- Conflict resolution
- Team coordination and oversight
- System installation
- Quality assurance
Timeline
Service Specialist
StruXure
07.2024 - Current
Lead Installer
Under Deck Oasis
08.2017 - 07.2024
Warehouse Worker
Dillard's
05.2017 - 08.2017
High School Diploma -
Ravenwood High School