KRISHNA R

Highly experienced Manager with over 17 years of expertise in infrastructure operations and service delivery. Demonstrated technical leadership for more than 10 years, with an additional 3+ years in service delivery focusing on revenue, budget, resourcing, and audits. Skilled in orchestrating 24/7 support operations, optimizing intricate storage infrastructures, and ensuring seamless service delivery across global landscapes. Extensive experience in migrating, managing, and optimizing cloud infrastructure, enhancing system reliability, and streamlining operations to support business goals. Proven capabilities in automation and performance tuning, as well as strategic disaster recovery planning and adept implementation of ITIL processes. Renowned for cultivating robust client relationships and aligning teams with overarching organizational objectives. Noted for strategic vision, astute problem-solving abilities, and a relentless commitment to driving continuous improvement initiatives. Trusted leader with a proven track record of maximizing operational efficiency and delivering tangible business outcomes with unwavering professionalism and dedication.

• Managed 20+ member infrastructure team as a lead, contributing to over $1
  million in annual revenue generation.
• Led successful completion of multiple diverse infrastructure projects from inception to
  delivery, ensuring alignment with client requirements and exceeding
  expectations.
• Implemented process optimizations resulting in the saving of 4 FTEs within a year
  and achieving 97% SOP-driven operations with 99% SLA compliance.
• Completed several AWS/Azure Cloud migrations for clients with extensive application and
  server infrastructure, ensuring seamless transitions.
• Spearheaded automation initiatives lead to increased productivity and resource
  utilization, including the creation of event management procedures and enabling
  100% monitoring across infrastructure components.
• $1.5M annually was saved through adherence to Change compliance SLAs and
  contributed directly to IT Service Management and Delivery strategy
  development.
• Spearheaded migration, hardware refresh, and upgrade projects, leveraging
  strategic planning and execution to minimize disruption and optimize system
  performance.
• Played a key role in automating tasks, streamlining operations, and improving
  efficiency, resulting in significant time and cost savings for the organization.
• Developed and implemented multiple SOPs to enhance collaboration and
  efficiency in first-level ticket handling, resulting in prodigious success.
• Played a crucial role in Technology Lifecycle Management (TLM) and Hardware
  Lifecycle Management (HLM) refreshes and upgrades.
• Collaborated in the creation of optimized Disaster Recovery (DR) solutions with
  acceptable Recovery Time Objectives (RTOs) and Recovery Point Objectives
  (RPOs), ensuring 99% backup completion and disaster recoverability.

• AWS Cloud Practitioner Essentials - AWS
• Microsoft Azure Administrator - Koenig
• Project Management Professional (PMP) - Skillsoft
• Honors Diploma in Microsoft Technologies (MCSE) – RJP Infotek, Chennai.
• Computer Hardware and Network Engineering – Accel IT Academy, Chennai.