Keddi Owens
Nashville
Summary
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
15
15
years of professional experience
Work History
Operator Services
Vanderbilt Medical Center
03.2020 - Current
- Increased overall product quality through meticulous attention to detail during operation processes.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Customer Service Representative
Xtend Healthcare
07.2017 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Executive Recovery Rep
CVS Healthcare
08.2008 - 05.2017
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
Education
GED -
Maplewoof Comprehensive High
Nashville,Tn06.1993
Skills
- Heavy Equipment Operation
- Tool Operation
- Project Management
- Safety Compliance
- Problem-Solving
- Equipment Operation
- Quality Assurance
- Effective Communication
Timeline
Operator Services
Vanderbilt Medical Center
03.2020 - Current
Customer Service Representative
Xtend Healthcare
07.2017 - 07.2018
Executive Recovery Rep
CVS Healthcare
08.2008 - 05.2017
GED -
Maplewoof Comprehensive High
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