Keely Buchanan
Jackson
Summary
Experienced recovery professional with strong focus on team collaboration and achieving results. Skilled in crisis intervention, conflict resolution, and case management. Known for adaptability and reliability, consistently meeting changing needs and demands. Adept at building trust and fostering positive outcomes in challenging situations.
Overview
8
8
years of professional experience
Work History
Trailer Recovery Specialist
Summit Management Group
09.2024 - Current
- Evaluated customer financial situations, offering tailored solutions that benefited both parties involved.
- Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
- Reviewed accounts and provided recommendations regarding repossession actions.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Improved case resolution rates by conducting thorough investigations.
- Developed strong relationships with drivers by providing consistent updates on trailer statuses and addressing concerns promptly.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
Building Recovery Specialist
Summit Management Group
09.2023 - 09.2024
- Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
- Reduced outstanding balances by executing strategic follow-up calls.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Ensured timely invoicing by creating and paying invoices for drivers promptly after repossession.
- Developed strong relationships with drivers, fostering trust through professionalism and reliability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Manager
Portfolio Recover Associates
03.2017 - 10.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Documented customer payment interactions and account statuses for future reference.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Achieved high customer satisfaction, empathetically handling debtor communications and providing clear, helpful information.
Education
High School Diploma -
South Gibson County High School
Medina05-2014
Skills
- Proficient in Written and Verbal Communication
- Experienced with Computer Software
- Optimistic Attitude
- Strong Organizational Skills
- Ability to Adjust Quickly
- Goal-Oriented Mindset
- Self-Driven Initiative
- Proficient Time Management
Timeline
Trailer Recovery Specialist
Summit Management Group
09.2024 - Current
Building Recovery Specialist
Summit Management Group
09.2023 - 09.2024
Account Manager
Portfolio Recover Associates
03.2017 - 10.2022
High School Diploma -
South Gibson County High School
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