Keerthana C

• Led loan onboarding, renewals, and rebooking processes, ensuring SLA compliance for MUFG Bank.
• Managed servicing activities like rollovers, pay downs, and overdue payments to improve loan portfolio health.
• Prepared detailed management reports on loans, settlements, and reconciliations for better decision-making.
• Investigated and resolved cash breaks and data discrepancies efficiently, ensuring system accuracy.
• Reviewed credit documents and tracked fees to maintain operational excellence and mitigate risks.

Top Achievement: Recognized for exceptional quality and productivity, consistently exceeding operational targets under tight deadlines.

• Investigated flagged customer activities ensuring compliance with regulations and internal standards.
• Led KYC remediation and managed new KYC cases, improving process quality and reducing errors.
• Analyzed process gaps through weekly feedback reports and implemented corrective actions for better compliance.
• Coordinated with outreach and mandate teams to resolve KYC issues promptly and efficiently.
• Monitored customer transaction patterns and risk profiles to support effective risk mitigation.

Top Achievement: Received the Spot Award for exceptional support during contingency situations and quick learning during training.