KEERTHANA S
Healthcare Management Professional
Coimbatore
Summary
Innovative and goal-oriented Management Professional committed to the field of Healthcare. A strong, organized and dependable leader successful at managing multiple priorities with a positive attitude and high degree of accuracy.
Overview
7
7
years of professional experience
25
25
years of post-secondary education
6
6
Languages
Work History
Manager-Administration
KMCH Institute Of Health Science And Research
Coimbatore
12.2022 - Current
- Develop and implement strategic plans for administrative operations aligned with 750 bedded hospital's overall objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Manage financial, material and human resources effectively to support operational needs.
- Oversee ambience, maintenance and cleanliness of hospital premises, ensuring safe and welcoming environment for patients, visitors, and staff.
- Identify opportunities for cost savings and implement measures to optimize financial performance.
- Developed strong communication and organizational skills through working on collaborative team projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Facilitate and oversee internal branding of hospital.
- Head Central Stores and coordinate with non-clinical departments such as CSSD, Laboratory, Security, Physiotherapy, Food Production, Linen and Housekeeping Departments for optimal and cost-effective resource usage.
- Conduct periodic audits of various departments with help of internal audit team. Analyze data and present reports with suggestions to CEO.
Customer Relations Manager- Operations
Clutch Health Pvt. Ltd.
Coimbatore
12.2021 - 08.2022
- Reporting to Founder/CEO and District Cluster Head
- Managing complete operational aspects of 12 hospitals (Range: 1o beds-75 beds)
- Built partnerships with diverse internal teams within hospital and organized regular meetings ensuring alignment on goals and to address systemic issues regarding patient care.
- To constantly innovate and implement best practices to improve quality of care, such as improving patient wait times, implementation of new Hospital Management Software, complete Healthcare Accreditation Assessments like NABH and 5S, complete restructuring of departments like laboratory and pharmacy, inventory management, introducing new clinical department.
- Monitored metrics and developed actionable insights to improve efficiency and make informed decisions about hospital processes.
- Enhanced patient satisfaction and retention by addressing and resolving complex issues promptly and professionally.
- Overall internal and External Branding of hospitals.
- Demonstrated high level of initiative and creativity while tackling incumbent staff of various hospitals.
- Demonstrated strong organizational and time management skills while managing multiple hospitals, handling complaints and providing appropriate solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others in team, working closely with them. Conducted regular training to promote efficiency and commitment to patient care.
Manager- Network & Alliances
Visit Health Pvt Ltd
New Delhi
09.2021 - 11.2021
- Reporting to Founder/CEO and Head- Networking
- Managing portfolio of Hospital and Clinic Onboarding. Onboarded over 80 GPs and 30+ hospitals in 4 months. Managed over 90-100 calls per day.
- Liaising with potential service providers (Hospitals/Doctors), explaining product and getting them empaneled with Visit to facilitate smooth, hassle-free services for patients
- Ensuring smooth onboarding of doctors and managing queries from patients and preventing any forms of escalations and promote retention
- Maintaining TAT of onboarding doctors and resolving patient queries as per company protocols
- Ensuring on time payments for service providers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Self-motivated, with strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Administrative Coordinator
Aravind Eye Hospital
Coimbatore
10.2019 - 10.2020
- Providing all necessary support to Head & Senior Medical Officer in all day to day works and responsibilities
- Being POC for all communications and transactions between SMO and other clinical, non clinical and administrative departments in hospital beside heading team of 10 clinical coordinators.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Organized successful events/client-focused meetings by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Prepared detailed documents and reports in adherence administrative processes.
- Supported project management efforts by tracking deadlines, creating presentations, maintaining documentation, and communicating progress updates to SMO.
- Proactively identified opportunities for improving workflow challenges such as bottleneck in patient flow at units, discharge delay by implementing changes such as 5S quality standards, EMR.
- Demonstrated creativity and resourcefulness through the development of innovative solutions such as Implementation of Academic & Cultural Calendar for various employee engagement activities round the year to boost the morale of staff.
- Conducting regular training programs and soft skill development classes for over 600 nursing staff in hospital to improve their patient service and etiquette.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Manager- Marketing
Villa India Pvt Ltd
Bengaluru
08.2018 - 09.2019
- Reporting to Managing Director
- Providing end to end marketing support to customers and stakeholders on behalf of company
- Design and development of marketing materials for promotional activities and ensured maximum visibility of company in Social Media
- Undertaking documentation processes such as preparation and delivery of quotations, query management
- Managing active marketing team and motivate them to constantly bring in new businesses to company
- Planning and Coordination of Villa India's participation in various dental exhibitions and conferences
- Developed and maintained relationships with customers and suppliers through account development.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Executive- International Affairs and Operations
Sri Ramakrishna Multispecialty Hospital
Coimbatore
07.2017 - 12.2017
- Reporting to Managing Trustee, CEO and Head- Corporate Relations & International Affairs
- Undertaking all documentation process for medical tourism such as obtaining treatment plans, preparing & delivering quotations, query management. Managed up to 20 queries per day.
- Taking care of end-to-end patient care including logistics and statutory requirements and ensure patient satisfaction for patient tourists
- Interacting with all necessary departments (clinical & non-clinical) and ensure internal cross functional coordination for satisfaction of international patient
- Coordinating & liaising with hospital's medical tourism team and medical travel consultants in other countries to manage daily operations as well as foster increased productivity overseas.
- Taking part in recruitment and retention process from time to time as per requirement of Corporate Relations and Marketing departments.
- Interacted well with customers to build connections and nurture relationships.
- Leveraged language skills and cultural knowledge to forge strong connections with international clients, resulting in increased customer satisfaction.
Education
Post Graduate Diploma in Medical Law and Ethics -
National Law School Of India University
Bangalore, Karnataka 08.2018 - 03.2020
Post Graduate Diploma in Customers Relations Management -
Symbiosis Centre For Distance Learning
Pune, Maharashtra 04.2018 - 04.2019
Master in Hospital Administration -
Manipal University
Manipal, Karnataka 01.2015 - 05.2024
B.E (Biomedical Engineering) -
PSG College of Technology, Anna University
Coimbatore, Tamil Nadu 06.2011 - 05.2015
HSC -
BharatiyaVidyaBhavan Matric Hr. Sec. School
Coimbatore, Tamil Nadu 06.2010 - 04.2011
SSLC -
BharatiyaVidyaBhavan Matric Hr. Sec. School
Coimbatore, Tamil Nadu 06.2008 - 01.2009
Qualified in Rashtrabasha Praveen examination conducted by Dakshin Bharath Hindi Prachar Sabha - Language- Hindi
Dakshin Bharat Hindi Prachar Sabha
Tamil Nadu, India 01.2000 - 02.2008
Skills
MS Office
Customer Relationship & Vendor Relationship Management
Strategic Planning & Operations
Data Analytics, Research, Due Diligence & Paperwork Processing
Employee Training and mentoring
Negotiation and Conflict Management
Interpersonal Relations & Professional Demeanor
Financial Management
Performance Evaluations
Problem-solving abilities
Organizational Skills
Onboarding, Orientation & Retention
Leadership and Team Building
Personal Information
- Age: 30
- Father's Name: Mr. L. Sanjeevi Raj
- Date of Birth: 10/24/93
- Gender: Female
- Marital Status: Married
Alternate Mobile
8220688488
Disclaimer
I, KEERTHANA S, hereby declare that the above furnished information is true to the best of my knowledge and belief.
Timeline
Manager-Administration
KMCH Institute Of Health Science And Research
12.2022 - Current
Customer Relations Manager- Operations
Clutch Health Pvt. Ltd.
12.2021 - 08.2022
Manager- Network & Alliances
Visit Health Pvt Ltd
09.2021 - 11.2021
Administrative Coordinator
Aravind Eye Hospital
10.2019 - 10.2020
Post Graduate Diploma in Medical Law and Ethics -
National Law School Of India University
08.2018 - 03.2020
Manager- Marketing
Villa India Pvt Ltd
08.2018 - 09.2019
Post Graduate Diploma in Customers Relations Management -
Symbiosis Centre For Distance Learning
04.2018 - 04.2019
Executive- International Affairs and Operations
Sri Ramakrishna Multispecialty Hospital
07.2017 - 12.2017
Master in Hospital Administration -
Manipal University
01.2015 - 05.2024
B.E (Biomedical Engineering) -
PSG College of Technology, Anna University
06.2011 - 05.2015
HSC -
BharatiyaVidyaBhavan Matric Hr. Sec. School
06.2010 - 04.2011
SSLC -
BharatiyaVidyaBhavan Matric Hr. Sec. School
06.2008 - 01.2009
Qualified in Rashtrabasha Praveen examination conducted by Dakshin Bharath Hindi Prachar Sabha - Language- Hindi
Dakshin Bharat Hindi Prachar Sabha
01.2000 - 02.2008