KEERTHANA SARAVANABABU
Product Owner
Coimbatore
Summary
Product professional with proven expertise in driving product success through strategic planning and market analysis. Skilled in cross-functional team collaboration, adapting to changing needs, and achieving impactful results. Strong background in customer insights, product lifecycle management, and problem-solving. Known for reliability, adaptability, and results-focused mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CX Program Manager
ConverSight
Coimbatore
2025.03 - Current
- Improved customer support responsiveness and resolution efficiency through process optimization, AI-assisted workflows, and team enablement by improving SLA breaches by 90%.
- Provided leadership visibility through KPI reporting, risk management, and cross-functional stakeholder communication.
- Led cross-functional teams to ensure project alignment with organizational goals.
- Developed and implemented program strategies to enhance operational efficiency.
Product Owner
myLIBRO
Coimbatore
2024.01 - Current
- Collaborated with cross-functional teams to gather and prioritize product requirements effectively.
- Analyzed user feedback and market research to drive iterative improvements in product offerings.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations for a platform supporting 150 public libraries and consortiums, with 30,000 to 40,000 active users.
- Leveraged customer feedback, support trends, and usage metrics to drive product adoption and support onboarding across 100 library customers while maintaining a 4.9-star app rating through customer-focused improvements.
- Led stakeholder meetings to communicate progress, address concerns, and refine project goals.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
Product Coordinator
myLIBRO
Coimbatore
2022.12 - 2023.12
- Coordinated cross-functional teams to streamline product development processes and enhance collaboration while managing over 20 to 30 customer support requests on a daily basis.
- Developed and maintained product documentation, ensuring accuracy and accessibility for team members.
- Managed product lifecycle activities, facilitating timely updates and alignment with market trends.
- Implemented project management tools to improve workflow efficiency and tracking of deliverables.
- Analyzed customer feedback to identify product improvement opportunities, driving user satisfaction initiatives.
Product Test Engineer
myLIBRO
Coimbatore
2021.06 - 2022.11
- Led comprehensive product testing initiatives to ensure quality and performance standards by reducing defects by 30%.
- Developed test plans and protocols to evaluate product functionality and reliability.
- Analyzed test results, providing actionable insights to enhance product design and usability.
Education
Master of Science - Software Systems
KGISL Institutions
Coimbatore03.2021
Skills
- CX Strategy Development
- User Experience Design
- User Experience Research
- Product management
- Backlog Prioritization
- Stakeholder Management
Accomplishments
- SLA Resolution Efficiency, Established processes reducing SLA breached tickets by 90%.
- Product Delivery Improvements, Delivered 50 releases, reducing defects by 30%.
- Customer Satisfaction Increase, Boosted app rating to 4.9 stars consistently.
- Library Adoption Growth, Increased product adoption by 40% across libraries.
Certification
Professional Scrum Product Owner™ I (PSPO I) | Scrum.org
Timeline
Professional Scrum Product Owner™ I (PSPO I) | Scrum.org
2026-06
CX Program Manager
ConverSight
2025.03 - Current
Product Owner
myLIBRO
2024.01 - Current
Product Coordinator
myLIBRO
2022.12 - 2023.12
Product Test Engineer
myLIBRO
2021.06 - 2022.11
Master of Science - Software Systems
KGISL Institutions