Keerthana Venkatesan
Operations executive
Chennai
Summary
Dynamic Operations Executive at Teleperformance with a proven track record in strategic planning and process improvements. Enhanced operational excellence by streamlining invoice processing and ensuring compliance, resulting in increased customer satisfaction. Skilled in supply chain management and adept at fostering productive team relationships to drive productivity and growth.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Operations Executive
Teleperformance
02.2022 - Current
- Handling and verifying quotations efficiently to ensure accuracy and compliance with company policies.
- Communicating with clients or internal teams to process and resolve quotation-related queries.
- Working with relevant CRM tools, databases, or quotation management software to streamline operations.
- Ensuring precision in pricing calculations and documentation to minimize errors.
- Oversaw real-time policy implementation and adjustments based on dynamic business needs.
- Ensured compliance with regulatory standards while executing policy changes.
- Generated reports on invoice trends, payment cycles, and cost analysis. Assisted in budgeting by tracking outstanding invoices and forecasting expenses.
- Indexed large volumes of documents, files, or records for easy retrieval. Maintained structured databases to improve accessibility and efficiency.
- Managed end-to-end invoice processing, ensuring accuracy and timely payments. Verified and reconciled invoices with purchase orders and contracts.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Education
Master of Arts - Accounting And Finance
Madras University
Chennai, India 04.2001 -
Bachelor of Arts - Accounting And Finance
DRBCCC Hindu College
Chennai, India 04.2001 -
Skills
Strategic planning and execution
Operations management
Supply chain management
Process improvements
Operational excellence
Timeline
Operations Executive
Teleperformance
02.2022 - Current
Master of Arts - Accounting And Finance
Madras University
04.2001 -
Bachelor of Arts - Accounting And Finance
DRBCCC Hindu College
04.2001 -
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