Customer-focused support professional with over 2 years of experience handling international clients across voice and email channels. Known for taking ownership of issues end-to-end, managing retention-risk accounts, and delivering real solutions not just scripted responses. Adept at working independently in fast-paced environments, maintaining detailed CRM records, and aligning support efforts with business goals. Seeking to bring this proactive and accountable approach to a B2B customer success role.
B2B Customer Support & Relationship Management
undefinedSix Sigma Green Belt - AIQM