Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
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Keerthika Velusamy

Senior Customer Support Executive
Chennai

Summary

Customer-focused support professional with over 2 years of experience handling international clients across voice and email channels. Known for taking ownership of issues end-to-end, managing retention-risk accounts, and delivering real solutions not just scripted responses. Adept at working independently in fast-paced environments, maintaining detailed CRM records, and aligning support efforts with business goals. Seeking to bring this proactive and accountable approach to a B2B customer success role.

Overview

2
2
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Senior Customer Support Executive

Evodigital Technologies Pvt Ltd
03.2023 - Current
  • Acted as the main point of contact for global clients, resolving 30+ tickets daily through calls and emails with a strong focus on first-time resolution.
  • Consistently identified early signs of churn and escalated to internal teams, playing a key role in customer retention.
  • Took ownership of customer issues from start to finish, including root-cause identification and long-term resolution tracking.
  • Maintained up-to-date and actionable case notes in Salesforce, contributing to transparent collaboration and service consistency.
  • Trained new support reps and developed reference materials to promote team-wide process adherence and quality control.
  • Collaborated closely with cross-functional teams to troubleshoot complex cases and improve resolution timelines.

Education

Bachelor of Fashion Technology - Apparel Production

National Institute of Fashion Technology
Hyderabad, India
04.2001 -

Skills

B2B Customer Support & Relationship Management

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Additional Information

  • Comfortable working across time zones and flexible shifts
  • Strong self-starter mindset and remote work readiness
  • Experience with cross-team collaboration in hybrid/remote setups

Certification

Six Sigma Green Belt - AIQM

Timeline

Senior Customer Support Executive

Evodigital Technologies Pvt Ltd
03.2023 - Current

Bachelor of Fashion Technology - Apparel Production

National Institute of Fashion Technology
04.2001 -
Keerthika VelusamySenior Customer Support Executive