Keerthi Priya R

Social Media Specialist

Chennai

Summary

High performing Social Media Specialist with 3 and half years experience in Social Media, Sprinklr handling. Building and maintaining healthy business, ensuring high customer satisfaction and promoting good clent engagement across channels by coordinating with critical stakeholders. Conistent high performance rating in the last 3 years, achieving service level targets every month.

Overview

years of professional experience

Work History

Senior Social Media Specialist

Standard Chartered Bank

11.2020 - Current

Handling critical posts, customer complaints, grievances and queries raised on Facebook, Instagram, Twitter, LinkedIn and YouTube.
Expert in RCA - Social Media Market analysis across countries.
Crisis management and escalation.
Monthly analysis of Customer reviews on App store and Google Play store.
Liaising with country head and stakeholders to provide first line customer service.
Complying with the group policy on Operational risk, Sanctions and Potential high-risk cases.
Rendered and achieved targets every month by providing first line customer service.
Played a vital role in drafting important Social Media Process documents & Training documents.
Trained the new joiners in the team in terms of process and tool handling.

Education

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Velammal Institute of Technology

Chennai, India

04.2001 -

Skills

Social Media Monitoring

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Accomplishments

2006 - Awarded "Best in Mathematics"

2006 - School third in 10th Board exams with total percentage of 91%

2008 - Topper in 12th Exams with total percentage of 91.2%

2021 - Best Employee Award

2022 - Recipient of Ms.Consistency award

2023 - Best Employee Award

Interests

Driving

Travelling

Dancing

Learning

Timeline