Summary
Overview
Work History
Education
Skills
Timeline
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Kehmani Donaldson

Nashville

Summary

Dynamic hospitality professional with a proven track record at Hyatt Centric, excelling in guest relations and service excellence. Recognized for reliability and initiative, I effectively resolved guest issues, enhancing satisfaction and encouraging repeat visits. Proficient in cleaning techniques and inventory management, I consistently uphold high standards in all tasks.

Overview

1
1
year of professional experience

Work History

Houseman

Holiday Inn & Suites
02.2025 - 04.2025
  • Reported found guest articles and merchandise damage to managers on duty.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.

Front Desk Agent

Hyatt Centric
05.2024 - 08.2024
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

Calabar High School
Kingston, JA
06-2024

Skills

  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques
  • Guest service excellence

Timeline

Houseman

Holiday Inn & Suites
02.2025 - 04.2025

Front Desk Agent

Hyatt Centric
05.2024 - 08.2024

High School Diploma -

Calabar High School

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Kehmani Donaldson