Keibrion Gregory
Memphis,TN
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
EKG Technician
Methodist LeBonheur Healthcare
Memphis, TN, US
01.2026 - Current
- Operated EKG machines to perform cardiac monitoring for diverse patient populations.
- Maintained equipment functionality through regular inspections and minor repairs, ensuring reliable operation for accurate test results.
- Educated patients on EKG procedures to alleviate anxiety and promote compliance, enhancing their overall experience and cooperation.
- Documented test results in electronic health records for easy access by medical staff.
- Maintained equipment functionality through regular inspections and minor repairs.
- Explained test purpose to patients and addressed questions, fostering understanding and reducing apprehension about the procedure.
Medical Assistant
Oak Street Health
Memphis, TN
08.2025 - 01.2026
- Directed patients to exam rooms, addressed inquiries, and ensured readiness for physician examinations.
- Obtained comprehensive client medical history, medication details, symptoms, and allergies to support accurate diagnosis.
- Sanitized, restocked, and organized exam rooms and medical equipment to maintain a safe and efficient environment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Patient Care Technician- Emergency Department
Baptist Memorial Healthcare
Memphis, TN
07.2024 - 06.2025
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Responded to critical events in Emergency Department by maintaining alertness and readiness throughout each shift.
- Improved documentation accuracy by maintaining comprehensive patient records that reflected interventions and observed outcomes.
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Performed hourly rounding on assigned patients to assess well-being and identify changes in condition for timely intervention or escalation to nursing staff.
Medical Assistant
West Cancer Institute
Memphis, TN
07.2023 - 06.2024
- Verified patient identification and explained sampling procedures to enhance patient understanding and comfort.
- Obtained blood specimens through venipunctures, IV insertions, and CVAD access to facilitate accurate diagnostics.
- Maintained specimen integrity using aseptic technique and adherence to department protocols to ensure reliable test results.
Patient Sitter
Regional One Health
Memphis, TN
07.2023 - 03.2024
- Utilized strong observational skills to promptly report changes in patient condition or behavior to medical personnel, enhancing patient safety.
- Delivered compassionate care, assisting patients with daily activities like feeding, bathing, and personal hygiene to promote comfort and dignity.
- Fostered a calm atmosphere in hospital rooms by applying tailored stress reduction techniques, improving patient experience.
Patient Care Assistant
Baptist Memorial Healthcare
Memphis, TN
07.2021 - 06.2023
- Recorded temperature, blood pressure, pulse, and respiration rate according to medical staff instructions.
- Assisted nurses with daily patient care tasks, enhancing patient comfort and support.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores through regular repositioning of patients per care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility with proper use of assistive devices and body mechanics, promoting safety.
- Delivered food trays to patient rooms following dietary guidelines and aided with feeding.
Retail Sales Consultant (RSC)
AT&T
Memphis, TN
03.2021 - 07.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/ Customer Service Rep
Walmart
Oxford, MS
02.2020 - 03.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Supervisor
Malco Oxford Studio Cinema
Oxford, MS
08.2018 - 09.2019
- Kept the front area stocked with all necessary items, organizing the stock room, and shelving items after a new shipment.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Trained other employees in customer service, food safety, and performance requirements.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Library Assistant
University Of Mississippi
Oxford, MS
11.2017 - 12.2018
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
Carhop/Crew Member
Sonic Drive In
Clarksdale, MS
03.2016 - 10.2016
- Delivered food and beverages to customers in cars, ensuring prompt and efficient service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Increased sales by upselling menu items and promoting daily specials to enhance customer experience.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Processed cash transactions accurately, providing correct change to maintain customer satisfaction.
Education
Technical Certification - Medical Assistant
Superior Care Medical Academy
Southaven, MS05-2023
HS Diploma -
Lake Cormorant High School
Lake Cormorant, MS05-2017
Skills
- EKG operation
- Cardiac monitoring
- Blood sampling
- Phlebotomy
- Electrocardiogram interpretation
- Medication administration
- Patient assessment
- Interpersonal skills
- Acute care
- Emergency room experience
- Care plans
- Specimen processing
- Medical terminology
- Computer skills
- EMR systems
- Epic
- Data entry
- Laboratory experience
- Triage
- Clinical testing
- Patient assessment
- Outpatient
- Hospital experience
- Cardiology
- Time management
- Multitasking
- Patient registration
- Critical thinking
- Patient education
- Cardiac patient support
- ECG machine operation
- Patient assessment
- CPR certification
- Critical thinking
- Team collaboration
- Attention to detail
- Multitasking
- Effective communication
- CPR certification
Certification
- CCMA - Certified Clinical Medical Assistant, National Healthcare Association (NHA)
- American Heartsaver BLS Certification
Timeline
EKG Technician
Methodist LeBonheur Healthcare
01.2026 - Current
Medical Assistant
Oak Street Health
08.2025 - 01.2026
Patient Care Technician- Emergency Department
Baptist Memorial Healthcare
07.2024 - 06.2025
Medical Assistant
West Cancer Institute
07.2023 - 06.2024
Patient Sitter
Regional One Health
07.2023 - 03.2024
Patient Care Assistant
Baptist Memorial Healthcare
07.2021 - 06.2023
Retail Sales Consultant (RSC)
AT&T
03.2021 - 07.2022
Cashier/ Customer Service Rep
Walmart
02.2020 - 03.2021
Supervisor
Malco Oxford Studio Cinema
08.2018 - 09.2019
Library Assistant
University Of Mississippi
11.2017 - 12.2018
Carhop/Crew Member
Sonic Drive In
03.2016 - 10.2016
HS Diploma -
Lake Cormorant High School
Technical Certification - Medical Assistant
Superior Care Medical Academy