Keilah Ferguson
Lawrenceburg
Summary
Dedicated Pharmacy Manager with 12 years experience at CVS Pharmacy with a proven track record in managing patient therapies, enhancing medication safety, and improving customer satisfaction. Demonstrates strong leadership and interpersonal skills with a strategic focus on healthcare optimization and regulatory compliance. Adept at driving pharmacy operations with exceptional skills in collaboration and comprehensive patient care
Overview
15
15
years of professional experience
Work History
Pharmacy Manager
CVS Pharmacy
Lawrenceburg, TN
05.2020 - Current
- Managed and supported a team of 2 pharmacists and 8 pharmacy technicians filling 3,000 scripts a week
- Supervised daily pharmacy operations to ensure compliance with regulations and safety protocols.
- Managed inventory levels, optimizing stock availability and minimizing wastage.
- Trained and mentored pharmacy staff on best practices for patient care and medication management.
- Implemented workflow improvements that enhanced service efficiency and reduced wait times for patients.
- Led initiatives to enhance customer service quality, resulting in increased patient satisfaction scores.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Staff Pharmacist
CVS Pharmacy
Lawrenceburg, TN
12.2014 - 05.2020
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Provided patient counseling on medication usage, potential side effects, and interactions.
- Supervised pharmacy technicians, providing training on operational procedures and best practices.
- Effectively resolved insurance rejections and other billing issues.
Pharmacy Intern
Maury Regional Medical Center
Columbia, TN
08.2011 - 06.2015
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided support in managing inventory levels and restocking pharmacy supplies.
- Conducted patient medication histories to ensure safety and compliance.
- Educated patients on proper medication usage and potential side effects.
Education
Doctor of Pharmacy -
Samford University
Birmingham, AL05-2015
Skills
Detail oriented
Inventory management
Patient counseling
Collaborative
Time management
Drug utilization review
Licenses
Licensed pharmacist, TN
Licensed pharmacist, AL
Timeline
Pharmacy Manager
CVS Pharmacy
05.2020 - Current
Staff Pharmacist
CVS Pharmacy
12.2014 - 05.2020
Pharmacy Intern
Maury Regional Medical Center
08.2011 - 06.2015
Doctor of Pharmacy -
Samford University