Keiosha Neal
Memphis,TN
Summary
Dynamic and detail-oriented Senior Pharmacy Technician with extensive experience at Walgreen's Pharmacy. Proven track record in workflow optimization and medication dispensing, enhancing efficiency and accuracy. Skilled in insurance billing and fostering team collaboration, ensuring patient confidentiality while delivering exceptional service. Committed to improving pharmacy operations and training new staff effectively.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Regional One Outpatient Pharmacy
02.2025 - Current
- Assisted pharmacists in preparing medications and managing prescriptions.
- Maintained accurate inventory of medications and supplies to ensure availability.
- Provided customer service by answering inquiries regarding prescriptions and over-the-counter products.
- Operated pharmacy software to process prescription orders efficiently.
- Answered approximately 50 incoming phone calls per day and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Senior Pharmacy Technician
Walgreen's Pharmacy
02.2018 - 02.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory of pharmaceuticals, ensuring stock levels met demand.
- Trained 8 new pharmacy technicians on operational procedures and best practices.
- Processed prescription orders efficiently, adhering to safety protocols.
- Implemented process improvements to enhance workflow efficiency in the pharmacy.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
Education
Bachelor of Science - Sociology
University of Memphis
Memphis, TN05-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Answering customer questions
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Regional One Outpatient Pharmacy
02.2025 - Current
Senior Pharmacy Technician
Walgreen's Pharmacy
02.2018 - 02.2025
Bachelor of Science - Sociology
University of Memphis