Keisha Chase
Memphis
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Trinity Community Coalition Outreach, showcasing expertise in database entry and professional communication. Leveraged strong problem-solving skills and Microsoft Excel proficiency to improve data management processes, contributing to a significant increase in client retention.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Trinity Community Coalition Outreach
08.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Processor
Healthlink Europe International
05.2021 - 02.2022
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Prepared, boxed, and staged outgoing shipments.
- LoaderUnloader 16.Equipment Operator 17.Shipping and Receiving Clerk 18.Order PickerPacker.
- Met production targets and tight deadlines by collaborating closely with team members.
Assistant Store Manager
Quick Cash Financial
01.2018 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Bachelor of Science - Business Leadership
Bethel University
Mckenzie, TN02.2021
Associate of Applied Science - Business Administration
Remington College
Memphis, TN07.2018
High School Diploma -
Sheffield High School
Memphis, TN05.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Database entry
- Professional Communication
- Verbal Communication
- Recordkeeping
- Appointment Scheduling
Timeline
Processor
Healthlink Europe International
05.2021 - 02.2022
Assistant Store Manager
Quick Cash Financial
01.2018 - 10.2020
Administrative Assistant
Trinity Community Coalition Outreach
08.2016 - Current
Bachelor of Science - Business Leadership
Bethel University
Associate of Applied Science - Business Administration
Remington College
High School Diploma -
Sheffield High School
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