Keisha Fortson
Clarksville,TN
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in complex transaction processing and exceptional client communication, demonstrated through meticulous attention to detail and adept handling of diverse customer accounts. Excelled in maintaining confidentiality and managing records, significantly improving service delivery standards.
Overview
23
23
years of professional experience
Work History
Commercial Cleaner
Mess Maid Clean
09.2024 - Current
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Refilled soap dispensers and air fresheners in 10 bathrooms.
Leasing Resident Manager
ViewPoint Equities, INC.
05.2017 - 02.2018
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Collected, recorded and deposited monthly rents from over 52 tenants.
- Reported and documented maintenance requests and scheduled appropriate services.
- Used a leasing software to maintain resident database of personal information, repairs and lease agreements.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
Customer Support Specialist
One Lambda (Former)
08.2002 - 01.2007
- Accurately Processed customer orders in line with established policies and procedures.
- Delivered exceptional customer service by effectively communicating with clients, the sales team, shipping department and department manager.
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Engaged with diverse customer from different backgrounds ensuring positive and professional experience.
- Handled Domestic and Canadian accounts.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Natick High School
Natick, MA06.1990
Skills
- Attention to detail
- Scheduling appointments
- Client communication
- Filing systems
- Customer service
- Document preparation
- Maintaining confidentiality
- Complex transaction processing
- Record management
Accomplishments
2024-Established Business License for Commercial Cleaning and Selling
Timeline
Commercial Cleaner
Mess Maid Clean
09.2024 - Current
Leasing Resident Manager
ViewPoint Equities, INC.
05.2017 - 02.2018
Customer Support Specialist
One Lambda (Former)
08.2002 - 01.2007
High School Diploma -
Natick High School
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