Keisha Langlois
Sweetwater,TN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager/ Recruiter
HR Sources & Solutions
09.2020 - Current
- Answer multi line phones, work with companies to help find their staffing needs
- Interviewing, Onboarding all New Hires
- I make outbound calls to recruit for jobs that we have available
- Email customers that have past due balances to set up a payment agreement
- Report to State of TN any New hires
- Handle I9 audit
- Add fees that employees may occur into our software program Coates so that it is deducted out of their paycheck.
Family Advocate
Iva's Place
11.2016 - 09.2020
- I was promoted to Family Advocate in November 2016
- I was On-Call 24/7 for the Crisis Line
- Answering Crisis Calls I have a screening tool that I go by to see if the person calling is eligible for our emergency shelter
- If so, I schedule an intake
- If not, I will help find resources for the caller
- My caseload I typically work with mom and kids going through domestic violence
- I will help find resources in the community whether it is budgeting classes, parenting classes, therapy, doctor appointments, taking Client to file for Order Protection, Court or medical appointments, and will help secure permanent housing
- Helping these Clients is a process and takes time
- Client and I will set goals by which needs to be completed first and we work on one goal at a time until we complete each goal
- Update Client Notes in Cap60 daily
- Clean houses or Transitional apartments when Client moves out and prepare for new Client moving in
- Make sure second shift and weekend staff is updated on my caseload
Office Manager
Iva's Place
06.2016 - 09.2020
- Answer multiline phone, prepare newsletter for non profit organization
- Prepared all deposits, take deposit to the bank, enter deposit info into CDM, filing, data entry
- Code bills and submit to Executive Director and Bookkeeping for approval and payment
- Process all donations
- Provided assistance with Fundraising
- Addressed customer concerns promptly, leading to increased satisfaction.
- Fostered team collaboration by initiating regular team meetings.
- Established streamlined procedures for document management for enhanced accessibility.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Customer Service Representative
Reinhart FoodService L.L.C.
08.2015 - 12.2015
- Answer 70 plus calls a day
- Make sure my accounts got their order placed before cutoff time
- Handle any issues that a customer may run into
- Data entry, Responsible for Credits, Voids and Rebills
- Communicate with transportation to make sure my accounts would get their deliveries on time
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
General Manager
Clarion Inn & Suites
01.2009 - 07.2015
- Payroll, Manage 20 plus employees
- Scheduled employees for shifts, code bills, write checks, quick books, answer multi line phone, handle all guest complaints
- I handled all Group Sales for the hotel
- Skills Used: Multi task & Great Customer Service, Problem Solving
- Reviewed financial reports to identify trends for strategic adjustments.
- Streamlined operational processes by implementing best practices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
GED -
Okefenoke Technical College
Waycross, GA05.1999
Skills
- Office Operations Management
- Proficient in Microsoft Office
- Detail-Oriented Data Entry
- Certified Recruitment Professional
- Administrative Support Proficiency
- Strategic Workflow Organization
- Service-Oriented Approach
- Software Competency
- Talent Sourcing
- Case Oversight Expertise
- Payroll Administration
- Team leadership
Accomplishments
- Promoted to Operations Manager after 3 months with the company.
Certification
- Certified Staffing Professional, Present
- Victim Advocate Training, 08/01/18
- Active Shooter Preparedness, 07/01/18
- Mental Health First Aid, 04/01/18 to 04/01/21
- TN Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager/ Recruiter
HR Sources & Solutions
09.2020 - Current
Family Advocate
Iva's Place
11.2016 - 09.2020
Office Manager
Iva's Place
06.2016 - 09.2020
Customer Service Representative
Reinhart FoodService L.L.C.
08.2015 - 12.2015
General Manager
Clarion Inn & Suites
01.2009 - 07.2015
- Certified Staffing Professional, Present
- Victim Advocate Training, 08/01/18
- Active Shooter Preparedness, 07/01/18
- Mental Health First Aid, 04/01/18 to 04/01/21
- TN Driver's License
GED -
Okefenoke Technical College
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