Keisha Oliver
Charleston
Summary
Patient-focused and empathetic Licensed Practical Nursing Student seeking a position within the medical practice. Experienced and knowledgeable to help improve the lives of patient’s and their families. Compassionate and hard-working, Friendly and team oriented. Looking for a great work environment with room to learn and grow.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Med Clinic Administrative Assistant
Health Connect America, INC
12.2023 - Current
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve billing issues.
- Collaborated with healthcare providers to coordinate patient care plans, improving treatment outcomes.
- Managed multi-line phone system professionally, directing calls promptly while providing exceptional customer service.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Oversaw maintenance of electronic health records systems ensuring seamless updates as per regulatory requirements.
- Provided administrative support for efficient office operations, including document preparation, filing, and data entry tasks.
- Enhanced patient experience by efficiently managing clinic appointments and scheduling.
- Participated in staff meetings to provide insights on process improvement initiatives that led to enhanced clinic performance.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
LPN
Maxim Healthcare
06.2022 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Monitored patient health conditions to report changes to assigned physician.
- Helped patients complete bathing, dressing and eating.
Nurse
Remember Me Senior Care
08.2021 - 07.2022
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- High quality care for residents with Alzheimer's/ Dementia. Assisted families with needs, and transitions of life.
Nursing Student
Tennessee College of Applied Technology
01.2021 - 08.2021
Front Desk Receptionist
Center For Sports Medicine & Orthopaedic Surgery
01.2007 - 01.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
Patient Financial Counselor
Skyridge Hospital
01.2005 - 01.2007
- Job entailed making financial arrangements for patient hospital bills, collecting insurance information, collecting payments, helping patients understand itemized statements
ER Registration
Skyridge Hospital
01.2005 - 01.2007
- Job duties included checking patients in/out of the emergency room, maintaining patient privacy, filing, collecting insurance copay and information, answering switchboard, and getting patient charts ready for the following day, while checking for errors
Education
Bachelor of Science - Nursing
South College
Knoxville, TN06-2026
Tennessee College of Applied Technology - Nursing
Tennessee College of Applied Technology
08.2021
High School Diploma -
Tennessee Christian Academy
Cleveland, TN01.1999
Skills
- Certified CPR
- Medication Administration
- Exceptional patient interaction
- Injections
- Creative problem solver
- Assessing Patients
- Multi-line phone talent
- Starting IV’s/ Removing
- Highly-dependable
- Experienced caregiver
- HIPAA compliance
- Effective communication techniques
- Organizational growth
- Patient scheduling expertise
- Data entry efficiency
- Appointment coordination
- Professionalism and discretion
- Interpersonal relationship building
- Healthcare billing
- Medical office procedures mastery
- Maintaining patient confidentiality
- Telephone etiquette mastery
- Medical terminology proficiency
- Electronic health records management
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- ICD-10 coding
- Clinical documentation
- Patient charting
- Patient scheduling
- Flexible schedule
- Managing patient records
- Insurance verification
- OSHA compliance
- Data confidentiality
- Emergency procedures
- Patient assessments and care
- Medical records confidentiality
- Teamwork
- Customer service
- Time management
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- [State] Driver's License
Timeline
Med Clinic Administrative Assistant
Health Connect America, INC
12.2023 - Current
LPN
Maxim Healthcare
06.2022 - Current
Nurse
Remember Me Senior Care
08.2021 - 07.2022
Nursing Student
Tennessee College of Applied Technology
01.2021 - 08.2021
Front Desk Receptionist
Center For Sports Medicine & Orthopaedic Surgery
01.2007 - 01.2015
Patient Financial Counselor
Skyridge Hospital
01.2005 - 01.2007
ER Registration
Skyridge Hospital
01.2005 - 01.2007
Bachelor of Science - Nursing
South College
Tennessee College of Applied Technology - Nursing
Tennessee College of Applied Technology
High School Diploma -
Tennessee Christian Academy
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