Keisha Tabb
Memphis
Summary
Accomplished Customer Service Call Center Supervisor and Receptionist with a proven track record at MAP Communications and Digital Media Solutions. Excelled in enhancing customer satisfaction and employee performance through exceptional organization, communication, and leadership skills. Achieved higher service ratings by fostering a collaborative and supportive work environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
MAP Communications
04.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Call Center Supervisor
Digital Media Solutions
09.2018 - 09.2022
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Enhanced knowledge sharing among team members through weekly meetings that included collaborative problem-solving exercises.
- Increased employee retention by creating a positive work environment focused on open communication, personal growth opportunities, and recognition of achievements.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Memphis, TN04-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Schedule management
- Document management
- Clerical support
- Professional demeanor
- Typing speed
- Office management
- Office equipment operations
- Staff management
- Spreadsheet tracking
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Receptionist
MAP Communications
04.2023 - 11.2023
Customer Service Call Center Supervisor
Digital Media Solutions
09.2018 - 09.2022
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
High School Diploma -
Cornerstone Christian Correspondence School
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