Keith Berry
Milan
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
32
32
years of professional experience
Work History
Store Manager
Loves Travel Center
08.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, to ensure reduce losses and make budget.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Operations Manager
Loves Travel Stop
12.2008 - 08.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Walmart
08.2003 - 10.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Manager
McDonald's
08.1992 - 07.2003
- This was my first job, started out in the grill, and learned all positions quickly, and worked my way up to a shift leader, then assistant manager. I was up for store manager before I changed to retail management.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Education
No Degree - Business
Jackson State Community College
Jackson, TNSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Shift scheduling
- Inventory control
- Recruiting and hiring
Timeline
Store Manager
Loves Travel Center
08.2016 - Current
Operations Manager
Loves Travel Stop
12.2008 - 08.2016
Assistant Store Manager
Walmart
08.2003 - 10.2008
Assistant Manager
McDonald's
08.1992 - 07.2003
No Degree - Business
Jackson State Community College
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