Summary
Overview
Work History
Education
Skills
Volunteer Experience
Professional Memberships
Timeline
Generic

Kellee Bowman

Memphis

Summary

Results-driven professional with extensive experience in office administration and support. Proven track record of enhancing organizational efficiency and exceeding goals through effective coordination and customer service. Strong work ethic and initiative contribute to a professional demeanor and exceptional decision-making skills.

Overview

33
33
years of professional experience

Work History

Administrative Assistant

Harding Academy of Memphis
Memphis
07.2017 - Current
  • Served as primary contact for Admissions/Advancement office, managing phone inquiries and family questions across all locations.
  • Assisted families with application process and scheduled tours for lower and middle schools.
  • Processed new student applications for Lower School, Middle School, and Upper School, maintaining accurate records in RenWeb.
  • Coordinated admissions testing schedules, administering KRT, STAR, and OLSAT assessments as required.
  • Executed follow-ups with previous schools for requested documents and communicated enrollment status to the Business Office.
  • Maintained comprehensive Admissions Office Calendar, scheduling tours and shadow experiences for prospective students.
  • Managed Donor Management System (Donor Perfect), ensuring accurate gift entry and generating necessary reports for financial oversight.
  • Provided support for advancement events, coordinating logistics and volunteer management for successful execution.

Director of Power Mobility

A & D Healthcare, LLC
01.2014 - 12.2016
  • In-bound & out-bound calls to power mobility clients for order processing.
  • Educated clients on the safe usage of equipment and insurance guidelines.
  • Verified insurance eligibility and benefits for DME.
  • Communicated estimated private pay responsibility and secured rental payment agreement.
  • Completed data entry of client information into billing system.
  • Created and maintained client records.
  • Obtained all necessary documentation from medical provider(s) to process to payer and request prior authorization.
  • Order equipment from manufacturers.
  • Tracks delivery from manufacturers and confirmed orders in billing system.
  • Supported sales staff in efforts to satisfy clients and referral sources as contact is made.
  • Participated in quality improvement activities.
  • Complied with local, state, and federal legal requirements and regulatory standards to include, but not limited, Medicare/Medicaid, State Boards of Health, and organizational policies and procedures.
  • Telecommuter Employee

Director of Reimbursement and Vice President of Contracting

A & D Healthcare, LLC
01.2006 - 05.2012
  • Integrally involved in the managerial, operational, accounts receivable and overall strategies of the Company.
  • Oversee all intake, billing and collection functions of the Company.
  • Oversee a corporate office staff up to 15 employees.
  • Produce accurate and timely financial statements.
  • Significantly improved cash flow through focus on lowering Held DSO and DSO.
  • Improved profitability through implementation of activity based cost awareness for all employees.
  • Improved operational activities by developing and implementing new processes of customer service order processing, delivery technicians, held revenue specialists, rehab coordinators, accounts receivable specialists, and cash application specialists.
  • Responsible for managing and collecting an accounts receivable database of over 1 billion dollars.
  • Collect on accounts receivable as well as providing excellent customer service.
  • Monthly report to Owner for DSO, cash, and over 120 day accounts receivable and write off goals.
  • Develop and implement systems and procedures for each position company wide.
  • Enhanced cash management systems.
  • Provide audit and customer satisfaction services.
  • Provide education to all employees company wide as new employee orientation and on a quarterly basis.
  • Negotiate and execute all contracts with insurance companies to be a contracted provider of services.
  • Develop and implement policies and processes that maximize compensation to the organization for provision of HME and related services.
  • Ensure staff compliance with corporate and regulatory standards, policies, and laws, relevant to billing and reimbursement.
  • Facilitate and/or monitor all communications to third party payers to include, but not limited to, claims submission and adjustments, appeals, write-offs, and remittance.
  • Coordinate activities necessary for acquiring medical necessity documentation as appropriate to the provision, billing, and reimbursement of HME and services.
  • Implement and/or reinforce organizational practices relevant to the privacy and security of customers’ protected health information.
  • Insure correct utilization of third party payer identifiers to include, but not limited to, procedural terminology, diagnosis and healthcare procedure coding systems.
  • Develop and implement procedures necessary for cash receiving and posting.
  • Develop and implement procedures necessary for monitoring visitor access and incoming calls into the organization.
  • Provide compliance oversight relative to corporate and regulatory requirements or mandates to include, but not limited to OSHA, FDA, CMS, and ACHC.
  • Oversee that all applicable local, state and federal operating licensures and requirements are kept current.
  • Collaborate with organizational leaders in strategic planning activities.
  • Develop annual budget proposal for service operations, consistent with the budget goals of the organization.
  • Implement and/or reinforce organizational practices essential to the safety and security of customers and personnel.
  • Review all Medicare Power Mobility orders for pre-delivery approval to insure the medical necessity and documentation guidelines have been met per Medicare’s guidelines.
  • Log all DMEMAC Certificate of Medical Necessity (CMN) within 24 hours of receipt.
  • Assists each branch with resolving and working held revenue reports.
  • Answer questions from other associates regarding designated processes.
  • Manage bi-weekly conference calls with each branch to discuss client accounts that are holding for greater than 90 days and those with considerably high payment amounts.
  • Report held revenue totals for each branch to Branch Managers and Chief Executive Manager via spreadsheet that identifies trends in current 30-60, 6-90, and 91 days and greater.
  • Coordinate with each branch to submit all billable CMNs for month-end.
  • Coordinate the month-end process with billing associates.
  • Provide continuing education to organizational associates relative to medical necessity, compliance, and documentation requirements for all third party payers.
  • Communicate identified trends in held revenue processes that contribute to deficiencies.
  • Comply with local, state, and federal legal requirements and regulatory standards to include, but not limited to Medicare/Medicaid, State Boards of Health, and organizational policies and procedures.
  • Assist in developing and implementing policies and procedures that regulate network systems utilization and ensure information security.
  • Provide technical support services to users of the organization’s billing’s systems, to include, CareCentric Mestamed, BrighTree, Strategic AR, Zirmed, RemitDATA, Inscrybe.
  • Perform accounting and finance management duties, as defined by the organization’s financial officer to include, but not limited to, calculating commissions and activity-based costing.
  • Develop and implement policies and procedures that direct the organization’s retrieval, maintenance, and release of protected health information.
  • Serve as Medicare and HIPPA compliance officer to ensure that the organization adheres to all applicable Medicare Supplier Standards and privacy and security regulations.
  • Serve as TN Representative on Jurisdiction C Council for Quarterly meetings to discuss DME Provider Q&As.

Held Revenue Manager

A & D Healthcare, LLC
Memphis
01.2005 - 01.2006
  • Logged Certificate of Medical Necessity (CMN) within 24 hours of receipt.
  • Processed authorization requests for initial orders from all branches.
  • Assists each branch with resolving and working held revenue reports.
  • Answers to questions from other associates regarding designated processes.
  • Managed bi-weekly conference calls with each branch to discuss client accounts that are holding for greater than 90 days and those with considerably high payment amounts.
  • Reported held revenue totals for each branch to Accounts Receivable Manager via spreadsheet that identified trends in current 30-60, 6-90, and 91 days and greater.
  • Coordinated with each branch to submit all billable CMNs for month-end.
  • Coordinated the month-end process with billing associates.
  • Provided continuing education to organizational associates relative to medical necessity, compliance and documentation requirements for all third party payers.
  • Communicated identified trends in held revenue processes that contribute to deficiencies.
  • Communicated identified trends in in-take processes that contribute to deficiencies.
  • Assisted orientation and training of new associates relative to medical necessity documentation.
  • Participated in quality improvement activities.
  • Complied with local, state, and federal legal requirements and regulatory standards to include, but not limited to, Medicare/Medicaid, State Boards of Health, and organizational policies and procedures.

Customer Care Specialist; Diabetic Supply Division

A & D Healthcare, LLC
Memphis
01.2003 - 01.2005
  • In-bound & out-bound calls to diabetic supply clients for all 6 locations for quarterly order placement.
  • Educated clients on the safe usage of equipment and insurance guidelines.
  • Verified insurance.
  • Completed data entry of client information into billing system.
  • Created and maintained client records.
  • Orders equipment from manufacturers.
  • Tracks delivery from manufacturers and confirmed orders in billing system.
  • Supported sales staff in efforts to satisfy clients and referral sources as contact is made.
  • Assisted office manager in any assigned tasks.
  • Participated in quality improvement activities.
  • Complied with local, state, and federal legal requirements and regulatory standards to include, but not limited, Medicare/Medicaid, State Boards of Health, and organizational policies and procedures.

Affiliate Real Estate Broker

John R. Thompson
Memphis
01.2000 - 01.2003
  • Drafted real estate contracts, purchase agreements, and closing documents in compliance with state regulations.
  • Developed marketing strategies to effectively promote residential property sales.
  • Utilized online marketing platforms and CRM software to enhance workflow efficiency.
  • Monitored transaction progress to address changes or issues promptly.
  • Advised clients on optimal property pricing to maximize profits and attract buyers.

Credit and Collections Manager

Top RX
Memphis
01.1997 - 01.2000
  • Prepared monthly reports summarizing account receivable status and trends.
  • Facilitated communication among departments within the organization regarding collection issues.
  • Coordinated efforts between sales staff and customers regarding collection issues.
  • Performed regular audits of customer accounts for accuracy and completeness.
  • Negotiated payment plans with delinquent customers while ensuring compliance with company policy.
  • Monitored collection activities to ensure timely resolution of overdue payments.

Third Party Collection Specialist

F.A.B Inc.
01.1993 - 01.1997
  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Maintained accurate records of all collection activities in the computer system.
  • Initiated legal proceedings against delinquent customers when necessary.
  • Conducted skip tracing activities to locate missing debtors when needed.
  • Developed solutions to resolve customer payment disputes or discrepancies.

Education

GED -

White Station High School
Memphis, TN
03-1993

Some College (No Degree) - Business Administration And Management

Bethel University
McKenzie, TN

Skills

  • Data entry and management
  • Customer service and support
  • Record and compliance management
  • Event coordination and planning
  • Donor relations
  • Office administration and support

Volunteer Experience

  • TN Department of Children’s Services Resource Parent
  • Berclair Elementary- Teacher’s Assistant
  • Advance Memphis- Administrative Assistant

Professional Memberships

Cigna Government Services- Jurisdiction C Council, TN State Representative, 01/01/07, 12/31/11

Timeline

Administrative Assistant

Harding Academy of Memphis
07.2017 - Current

Director of Power Mobility

A & D Healthcare, LLC
01.2014 - 12.2016

Director of Reimbursement and Vice President of Contracting

A & D Healthcare, LLC
01.2006 - 05.2012

Held Revenue Manager

A & D Healthcare, LLC
01.2005 - 01.2006

Customer Care Specialist; Diabetic Supply Division

A & D Healthcare, LLC
01.2003 - 01.2005

Affiliate Real Estate Broker

John R. Thompson
01.2000 - 01.2003

Credit and Collections Manager

Top RX
01.1997 - 01.2000

Third Party Collection Specialist

F.A.B Inc.
01.1993 - 01.1997

GED -

White Station High School

Some College (No Degree) - Business Administration And Management

Bethel University

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Kellee Bowman