Kelley Zemer

Provides customer service and maintains the apparel department by stocking, organizing displays, folding clothes, and processing online orders for apparel for customers. Greeting customers, answering questions, and helping to find items. Assisting with the fitting rooms and jewelry department.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Fulfilled customer online orders by picking, packing, and staging merchandise from the store, ensuring accuracy, managing substitutions, and preparing orders for pickup or delivery.

This job required a lot of walking and physical movement, often involving ambient, chilled, and frozen items, and a focus on speed and accuracy for customer satisfaction.

• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.