Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

Kelli Finley

Memphis

Summary

Learning specialist -Certification 2008

National Certification- NHA —Medical Assistant 2025

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Medical Assistant I

Methodist Le Bonheur Healthcare-Sutherland Cardiology
11.2017 - Current
  • Cardiac imaging - reads and interprets a range of tests and images that can be run on the heart, including echocardiograms, MRI scans and cardiac CT scans
  • Heart failure - supports and treats patients with heart failure
  • Performs and documents, where applicable, care administered, diagnostic measurements, EKG, treatments and procedures as determined by skills training. Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes.(EF)
  • Performs other duties as assigned, which include assisting with staffing needs across the service line as competencies allow.
  • Demonstrates the components of the I CARE Values statement (Integrity, Compassion, Accountability, Respect, and Excellence).
  • Demonstrates Relationship-Centered Care standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language, takes 5 minutes each day to go above and beyond for at least one patient or visitor, honors diversity, thanks every customer.

Medical Assistant/Phlebotomist

Mid-South Gastroenterology
12.2013 - 11.2017
  • Basic laboratory tests
  • Checking patient vital signs
  • Recording medical histories
  • Explain treatments and prepare patients for procedures on behalf of the physician.
  • Responsible for Clearing patients for procedure by obtaining Clearance Letter
  • Anarectal Manometry Procedure
  • Performing Colonic hypo-therapy Cleansing
  • Scribing patient charts as given directions/orders from physician
  • Schedule appointments
  • Answer phone calls and greet patients

Medical Assistant

Pass Port Health- Internship
07.2013 - 12.2013
  • Triaged patients
  • Health screening
  • Drug testing/screening
  • International/Military -Vaccinations
  • Ventipuncture /centrifuge labs
  • Scheduled and confirmed appointments
  • Stock patient exam rooms

Senior Learning Specialist-Sitel Corporation

Comcast
12.2008 - 12.2009
  • Strengthened team collaboration skills by introducing experiential learning exercises into group workshops.
  • Managed multiple large-scale projects simultaneously, ensuring successful implementation of all training initiatives within deadlines and budgets.
  • Streamlined the onboarding process, reducing time-to-competency for new hires through targeted training initiatives.
  • Established metrics for success, tracking and reporting on key performance indicators to showcase the value of learning initiatives.
  • Improved employee performance by conducting comprehensive needs assessments and aligning training initiatives with business goals.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.

Customer Care Representative-Sitel Corp

Wellcare Home Health Care
12.2007 - 02.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Senior Teller

Bank of America
2010 - 2013
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Managed overdraft reports and performed audits.
  • Handled foreign currency and performed currency transaction reports.
  • Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
  • Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Politely assisted over Number customers per day in fast and high-pressure environment.

Education

Diploma of Medical Assisting Professional - Medical Assistant

Vatterott Career College
Memphis, TN
12.2013

Vocal Performance

Alcorn State
Alcorn, MS
01.2007

High school diploma - undefined

Overton High School
Memphis, TN
05.2002

Skills

  • SCHEDULE APPOINTMENTS (3 years)
  • 45 WPM (6 years)
  • AUTOCLAVING (Less than 1 year)
  • CPR (4 years)
  • CUSTOMER SERVICE (5 years)
  • Phlebotomy
  • Vital Signs
  • Patient Care
  • Laboratory Experience
  • Medical Imaging
  • Medical Records
  • EMR Systems
  • Laboratory Procedures
  • Experience Administering Injections
  • Epic
  • Venipuncture
  • Medical Office Experience
  • Computer Skills
  • Critical Care Experience
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • EMR / EHR
  • Clinical documentation
  • Patient-focused care

Certification

  • CPR/AED
  • March 2017 to December 2026
  • CMA - Certified Medical Assistant
  • RMA - Registered Medical Assistant
  • CCMA - Certified Clinical Medical Assistant

Accomplishments

    NHA Certification -Medical Assistant

Additional Information

  • Skills
  • CPR BLS certified and First Aid trained, American Heart Association (02/2019) renewal date
  • Administer injections, EKGs, various lab procedures
  • Interview patients, measure vital signs, including weight, blood pressure, pulse, temperature
  • Glucose/Cholesterol, Urinalysis, Strep Testing
  • Patient positioning
  • Maintain patient medical records (EMR)
  • Set up of exam rooms, keep exam rooms stocked, autoclaving instruments
  • Excellent customer service skills
  • Schedule appointments
  • Maintain patients logs tracking notes and necessary equipment
  • Microsoft Office, Sims Chart, Centricity, GLO EMR, Type 45 WPM

Timeline

Medical Assistant I

Methodist Le Bonheur Healthcare-Sutherland Cardiology
11.2017 - Current

Medical Assistant/Phlebotomist

Mid-South Gastroenterology
12.2013 - 11.2017

Medical Assistant

Pass Port Health- Internship
07.2013 - 12.2013

Senior Learning Specialist-Sitel Corporation

Comcast
12.2008 - 12.2009

Customer Care Representative-Sitel Corp

Wellcare Home Health Care
12.2007 - 02.2008

Diploma of Medical Assisting Professional - Medical Assistant

Vatterott Career College

Vocal Performance

Alcorn State

High school diploma - undefined

Overton High School

Senior Teller

Bank of America
2010 - 2013

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Kelli Finley