Kellianne Sanford
Cleveland
Summary
Dynamic and results-driven professional with a proven track record at Dollar Tree, excelling in promotional planning and customer relationship management. Adept at enhancing operational efficiency and fostering positive customer interactions. Consistently streamlining processes and improving satisfaction, while actively listening to client needs to deliver tailored solutions.
Overview
5
5
years of professional experience
Work History
Merchandising Associate
Dollar General
07.2024 - 04.2025
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Answered customer questions regarding store merchandise, department information, and pricing.
Operations Manager
Dollar Tree
01.2024 - 07.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
Assembly Line Worker
Temp Agency
01.2023 - 03.2023
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Continuously checked products for quality assurance according to strict guidelines.
Delivery Driver
Marcos's Pizza
06.2021 - 02.2022
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Home Health Aide
Proclaim Health Care
01.2020 - 08.2020
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
High School Diploma -
Cornerstone Christian Academy
Townsend, GA12-2021
Skills
- Customer relationship management (CRM)
- Friendly and outgoing
- Reliable and punctual
- Production
- Housekeeping
- QC
Timeline
Merchandising Associate
Dollar General
07.2024 - 04.2025
Operations Manager
Dollar Tree
01.2024 - 07.2024
Assembly Line Worker
Temp Agency
01.2023 - 03.2023
Delivery Driver
Marcos's Pizza
06.2021 - 02.2022
Home Health Aide
Proclaim Health Care
01.2020 - 08.2020
High School Diploma -
Cornerstone Christian Academy