Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Kellie Canfield

Nashville

Summary

Knowledgeable Emergency Dispatch Lead with proven track record in managing daily dispatch operations and ensuring seamless coordination between departments. Successfully implemented process improvements leading to enhanced operational efficiency. Demonstrated strong problem-solving skills and effective communication in high-pressure environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Operations Dispatch Lead

METRO WATER SERVICES
03.2014 - Current
  • Responded promptly to emergency calls, ensuring that the appropriate personnel were dispatched quickly and efficiently.
  • Coordinated cross-functional teams to achieve seamless workflow in high-pressure situations.
  • Enhanced team productivity through continuous training and performance evaluations.
  • Created policies and procedures related to dispatching operations.
  • Served as primary point of contact for escalations, resolving conflicts efficiently while maintaining professional demeanor at all times.
  • Managed staff scheduling to ensure adequate coverage during peak hours and minimize overtime costs.
  • Implemented quality control measures for monitoring accuracy of dispatch processes.
  • Provided training and guidance to new hires on dispatch procedures.
  • Investigated any customer concerns or complaints related to emergency dispatch services.

School Bus Driver

MNPS
01.2000 - 03.2014
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Communicated effectively with parents regarding student transportation issues.
  • Ensured safety of students by following all traffic laws and regulations.
  • Assisted with loading and unloading of passengers as needed.
  • Ensured compliance with state and federal transportation regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Obeyed DOT rules and regulations and local laws to maximize safety.

Technical Customer Support Specialist

Bellsouth/AT&T
02.1996 - 05.2000
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
  • Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
  • Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
  • With exceptional attention to detail, identified recurring issues allowing the company to address underlying causes proactively.
  • To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.

Education

GED -

PEARL COHN
Nashville, TN
06.1996

Skills

  • Emergency response expertise
  • Team leadership and management
  • Record keeping and activity logging
  • Customer service excellence
  • Safe driving practices and traffic laws adherence
  • Safety protocols and safety focus
  • Student transportation

References

  • Lisa Earls, (615) 123-4567
  • Donna Lewis, (615) 123-4567

Certification

CDL CLASS B LICENSE

P/S ENDORSEMENTS

Timeline

Operations Dispatch Lead

METRO WATER SERVICES
03.2014 - Current

School Bus Driver

MNPS
01.2000 - 03.2014

Technical Customer Support Specialist

Bellsouth/AT&T
02.1996 - 05.2000

GED -

PEARL COHN
Kellie Canfield