Kellie Clark
Dunlap
Summary
Qualified medical professional with comprehensive background Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
EMR Coding Auditor
Galen Medical Group
05.2022 - Current
- Perform medical chart reviews to confirm adherence to AAPC clinical coding guidelines by pre-popping visits, post reviewing visits and faxing completed visits to insurance companies.
- Complete audits daily to validate compliance with quality standards and HCC documentation.
- Queries the provider to educate and improve individual patient documentation in the EMR.
- Protects self and other team members by following all compliance, HIPAA, and infection prevention guidelines and regulations.
- Respect patients by recognizing their rights; maintaining confidentiality.
- Assist the patients primary care provider with coordination of care/services to ensure the smooth transfer of member information across the continuum of care.
- Maximize the use of resources to improve quality outcomes with the reduction of unnecessary tests/procedures maintaining accurate and complete documentation in the medical record.
- Thorough understanding of ICD-10, CPT, and complex co-morbidity coding.
- Maintains professional and technical knowledge by attending educational workshops and meetings, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional organizations regarding clinical quality measures and governmental regulations.
- Work monthly, quarterly and yearly drop code reports closing gaps and attesting to conditions for report closures to maintain star levels over different platforms with Insurance companies.
Unit Secretary/Medical Assistant
Kindred Hospital
04.2020 - 02.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Director of Finance/Financial Aid
Academy of Allied Health Careers
09.2016 - 07.2023
- Maintain spreadsheets and prepare audit reports.
- Pell/FAFSA/WIOA/SNAP
- Reconciling bank statements within QuickBooks and deposits
- Answer incoming calls and other office duties
- Manage and maintain all payment plans for students.
- Filled in as Instructor of Medical Administrative Assistant, Clinical Medical Assistant, Electronic Health Records and Billing and Coding Specialist as needed
- Maintain/Order inventory of all supplies for office, classroom, and laboratory.
- Optimized cash flow management through diligent monitoring of receivables, payables, banking and Invoicing.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Patient Care Technician
Erlanger
11.2016 - 05.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Assisted nursing staff with medical procedures to support patient care plans.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Office Manager and Bookkeeper
Sequatchie County Middle School
08.2008 - 09.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepare/maintain student Star/Honor and Merit Roll
- Organizing and scheduling appointments/meetings
- Maintaining filing systems/records of office activities
- Preparing outgoing mailings/packages
- Prepared student daily attendance, letters and notice of concerns for parents and report cards.
- Coordinate with Truancy and Juvenile Court
- Maintain/coordinate substitute list.
- Prepare/maintain payroll for Board of Education.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections. Such as Maintain fire/security alarms and schedule testing with Police and Fire Dept.
- Prepared Audit Reports
- Personal Assistant to Principal and Vice Principal
Education
Graduate Certificate - Professional Coder
AAPC
Cleveland, TN01-2020
Graduate Certificate - Pharmacy Technician And Sterile Processing
Ashworth College
Norcross, GA01-2019
Graduate Certificate - Clinical Medical Assistant/Billing & Coding
Academy of Allied Health Careers
Chattanooga, TN01-2016
Skills
- Attention to detail
- Team collaboration
- Decision-making and Critical thinking
- Compliance standards
- Multitasking and organization
- Employee and staff training
- Communication
- Time Management
- Knowledge of Basic Medical Procedures
- Administrative and Computer Medical Technology Skills
2022 & 2023 Vice President of AAPC Cleveland Tennessee Chapter
As the vice president in an AAPC (American Academy of Professional Coders) chapter, I was responsible for assisting the chapter president in all activities, acting as their backup, and taking over leadership duties in their absence, including presiding over meetings and ensuring the chapter runs smoothly when the president is unavailable. I would help participate in the planning of monthly chapter meetings, manage the annual nomination and election process for the upcoming year for roles, oversee the education officer and member development officer, send emails to chapter officers and fulfill duties of proctoring certification exams.
Timeline
EMR Coding Auditor
Galen Medical Group
05.2022 - Current
Unit Secretary/Medical Assistant
Kindred Hospital
04.2020 - 02.2024
Patient Care Technician
Erlanger
11.2016 - 05.2017
Director of Finance/Financial Aid
Academy of Allied Health Careers
09.2016 - 07.2023
Office Manager and Bookkeeper
Sequatchie County Middle School
08.2008 - 09.2016
Graduate Certificate - Professional Coder
AAPC
Graduate Certificate - Pharmacy Technician And Sterile Processing
Ashworth College
Graduate Certificate - Clinical Medical Assistant/Billing & Coding
Academy of Allied Health Careers
Similar Profiles
Michaela OppermanMichaela Opperman
Clerical Coordinator at Galen Medical GroupClerical Coordinator at Galen Medical Group
Ayanna HubbardAyanna Hubbard
Certified Medical Assistant at Galen Medical GroupCertified Medical Assistant at Galen Medical Group
Deanna HardwickDeanna Hardwick
Referral Coordinator/Patient Engagement Specialist at Galen Medical GroupReferral Coordinator/Patient Engagement Specialist at Galen Medical Group