Kellie Francis
Franklin
Overview
15
15
years of professional experience
Work History
Operations Associate- Receptionist
Prime Health Services
01.2024 - Current
- Managed inventory levels for optimal product availability and reduced waste.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Panel building: Receiving, building, and maintaining accurate medical provider panels.
- Data integrity- Communicating, researching, and responding to emails. Directing Providers and/or their office staff 's questions to appropriate Prime Health Service staff/management.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Handled assignments independently with good judgement and critical thinking skills.
- Greeting visitors, vendors, clients, etc.
- Orders supplies and stocks office.
Lead Teacher
The Academy of McKay’s Mill
01.2023 - 01.2024
- Work as part of the teaching team to encourage a positive learning environment for all children
- Oversee and administer group learning activities, encourage equal participation, and offer specialized attention based on parent and teacher recommendations
- Maintain supervision of groups ranging between 10-15 children
- Communicate new concepts to children in creative and age-appropriate forms
- Share administrative duties with preschool directors, contact parents, and create schedules
- Communicate with parents about their child’s needs, problems, and achievements.
Lead Infant Teacher
Cadence Academy
12.2021 - 01.2023
- Oversaw and administered group learning activities, encouraged equal participation, and offer specialized attention based on parent and teacher recommendations
- Maintained supervision of groups ranging between 10-15 children
- Shared administrative duties with preschool directors, contact parents, and create schedules
- Communicated with parents about their child’s needs, problems, and achievements
- Communicated new concepts to children in creative and age-appropriate forms.
Food Service Assistant
Williamson County Schools
09.2021 - 12.2021
- Organized inventory and charted rate of depletion
- Maintained kitchen area and logged areas of concern.
- Working with a team in a fast-paced environment
Internship
Tennessee Orthopedic Alliance
03.2011 - 05.2011
- Answer and direct phone calls
- Organize and schedule appointments and meetings for patients
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes, and forms
- Develop and maintain a filing system including insurance filing system.
- Event coordination
Server/Bartender
Old Chicago
03.2009 - 02.2011
- Performed accurate and fast sales transactions
- Prepared business for health inspections
- Utilized excellent customer service skills to achieve high customer satisfaction rates
- Interacted with customers and resolved customer complaints in a friendly and helpful manner
- Demonstrated leadership skills by training of new employees and ordering bar supplies
- Maintained regular clientele through professional and friendly services.
Education
Bachelor of Science-Health Specialization -
Austin Peay State University
Timeline
Operations Associate- Receptionist
Prime Health Services
01.2024 - Current
Lead Teacher
The Academy of McKay’s Mill
01.2023 - 01.2024
Lead Infant Teacher
Cadence Academy
12.2021 - 01.2023
Food Service Assistant
Williamson County Schools
09.2021 - 12.2021
Internship
Tennessee Orthopedic Alliance
03.2011 - 05.2011
Server/Bartender
Old Chicago
03.2009 - 02.2011
Bachelor of Science-Health Specialization -
Austin Peay State University
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