KELLY ALESTRA

DUTIES INCLUDED:

• Coordinated with medical staff to confirm availability of operating rooms.
• Managed patient communication regarding pre-operative instructions and scheduling changes.
• Maintained electronic health records for accurate and up-to-date patient information.
• Collaborated with insurance companies to obtain pre-authorization for procedures.
• Trained new staff on scheduling systems and office protocols effectively.
• Ensured that all necessary documentation was completed accurately prior to surgery date.
• Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
• Processed pre-operative orders including lab work, imaging studies and any other required tests prior to surgery date.
• Recorded patient histories and vital signs accurately.
• Assisted healthcare professionals with patient examinations and medical procedures.

DUTIES INCLUDED:

• Review patient accounts for money transfers, insurance refunds or billing mistakes
• Process insurance payments to patient accounts
• Update unidentified payer logs for further review
• Created multiple process updates which allowed the team as a whole to become more productive in daily functions and IDX systems

DUTIES INCLUDED:

• Process claims and patient refunds
• Create batches for insurance and patient payments
• Research and recover past payments by patients in IDX systems
• Document all electronics from daily logs, bank statements and live checks
• Reconcile end of month logs to bank statements,
• Maintain files and deposit money for 23 separate large grossing groups in recovery fields