KELLY ASHBROOK
Sevierville
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
22
22
years of professional experience
Work History
Teller
Tennessee State Bank
Sevierville
08.2022 - 03.2026
- Processed customer transactions accurately and efficiently.
- Managed cash drawer and balanced daily transactions.
- Assisted customers with account inquiries and services.
- Educated customers on online banking features and security.
- Promoted bank products to enhance customer satisfaction.
- Handled customer complaints and resolved issues promptly.
- Collaborated with team members to improve service delivery.
- Maintained compliance with banking regulations and policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Relationship Banker
First Horizon
Sevierville
01.2014 - 08.2022
- Provided exceptional customer service to every client while promoting bank products and adhering to all federal regulations and bank policies.
- Completed all yearly policy and procedural tests to stay up to date with current banking practices.
- Worked effectively with a diverse team to accomplish daily objectives and meet long term goals.
- Participated in campaign calls and appropriately cross-sell and referred clients to other internal groups.
- Works with clients to open and administer their accounts.
- Assists with loan applications and other products and services.
- Cultivated strong relationships with clients to understand their financial needs.
- Assisted clients in selecting appropriate banking products and services.
Teller Operations Specialist
Bank of America
01.2004 - 01.2014
- Maintained strict compliance with banking standards, regulations and laws.
- Deepened customer relationships through knowledgeable support for day-to-day banking needs.
- Acquired and retained customers by assisting everyone to meet financial goals, often through referrals to on site specialists.
- Identified potential fraud based on behavioral and transactional markers.
- Trained new employees on procedures and sales strategies.
- Kept accurate drawer counts due to meticulous cash transaction handling and attention to detail in all daily work.
Education
High School Diploma -
Barron Collier High School
Skills
- Transaction processing
- Fraud prevention
- Currency handling
- Customer relations
- Product promotion
- Task prioritization
- Cash handling
Timeline
Teller
Tennessee State Bank
08.2022 - 03.2026
Relationship Banker
First Horizon
01.2014 - 08.2022
Teller Operations Specialist
Bank of America
01.2004 - 01.2014
High School Diploma -
Barron Collier High School