Kelly Cooper
Gallatin
Summary
Results-driven professional with expertise in transaction processing and customer relationship management. Skilled in maintaining accurate records and efficiently resolving inquiries. Focused on compliance training and promoting teamwork to enhance service delivery.
Overview
29
29
years of professional experience
Work History
Scale House Clerk
Resource Authority
Gallatin
05.2019 - 05.2026
- Processed incoming waste materials at scale house, ensuring accurate weight measurements and compliance with regulations.
- Maintained accurate transaction and weight measurement records.
- Assisted in training new staff on scale house procedures to ensure compliance.
- Resolved customer inquiries and issues, enhancing customer satisfaction and service quality.
- Processed customer payments, handling both cash and credit transactions.
- Executed daily opening and closing duties, maintaining accurate cash drawer counts and preparing deposits for secure financial handling.
- Prepared shipping documents, including bills of lading, manifests, and customs forms.
CEO/Owner/Operator
Cooper's Automotive
Gallatin
01.2001 - 04.2019
- Crafted strategic vision to drive Cooper's automotive growth and expansion.
- Recruited, trained, and mentored employees, fostering a skilled workforce across all organizational levels.
- Led operational efficiency initiatives that improved service delivery quality.
- Cultivated positive workplace culture to enhance teamwork and collaboration.
- Negotiated contracts with vendors to secure competitive pricing on goods and services.
- Resolved customer complaints promptly while upholding professionalism.
- Maintained thorough records of customer interactions and transaction details.
- Represented organization at conferences, events, and networking functions.
Administrative Assistant
Triple "D" Automotive
South Houston
01.1997 - 12.2000
- Coordinated appointment scheduling for service and repair requests, improving response times for customer needs.
- Organized customer files and maintained accurate records, enabling quick retrieval and enhancing operational flow.
- Assisted in processing invoices and managed vendor communications to ensure timely payments and maintain strong supplier relationships.
- Maintained office supplies inventory, ensuring timely restocking procedures.
- Answered phone calls and emails to facilitate effective business correspondence.
- Processed incoming payment transactions with accuracy and efficiency.
- Executed opening and closing duties, including cash drawer counting and preparing deposits.
Skills
- Transaction processing
- Weight measurement
- Shipping documentation
- Inventory management
- Record accuracy
- Record keeping
- Cash handling expertise
- Cash handling
- Compliance training
- Customer relationship management
- Attention to detail
- Problem solving
Timeline
Scale House Clerk
Resource Authority
05.2019 - 05.2026
CEO/Owner/Operator
Cooper's Automotive
01.2001 - 04.2019
Administrative Assistant
Triple "D" Automotive
01.1997 - 12.2000