Kelly Einkorn
Rutledge
Summary
Seasoned Data Entry Operator with many years of experience building and maintaining electronic databases. Received and reviewed new written records, transcribed information into electronic databases, verified and validated new and previously-input data fields, prepared reports, and contributed to refinement of data entry protocols. Detail-oriented professional effecting useful, accurate databases.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ACT III (Retention) CSR
ADT Security
02.2025 - 01.2026
- Greet callers warmly, ensuring a positive customer experience; consistently resolve issues promptly.
- Utilize product knowledge to deliver exceptional service, achieving high customer satisfaction.
- Document client interactions accurately in the system, enhancing record organization.
Health Concierge
Aetna
Knoxville
03.2022 - 02.2025
- Provide warm, empathetic customer service, swiftly resolving issues and maintaining high satisfaction levels.
- Identity customer needs with targeted questions, recommending suitable products.
- Streamlined customer issue resolutions process, significantly reducing average call time and boosting overall satisfaction rates.
CAE Specialist
Comcast
Knoxville
09.2011 - 04.2021
- Managed 25-35 daily inquiries, ensuring precise data entry and organized client records.
- Mentored new team members, boosting their product knowledge and service skills.
Education
Continuing education - Business Management & Cyber Defense
Pellissippi State Community
Skills
- Customer Service
- Time management
- Money handling
- Flexible
- Adaptable
- Communication
- Data entry
- Problem solving
- Multitasking
- Attention to detail
Certification
- Certificate in A+/Network + Certification Preparation
- Certificate in Supervision
Timeline
ACT III (Retention) CSR
ADT Security
02.2025 - 01.2026
Health Concierge
Aetna
03.2022 - 02.2025
CAE Specialist
Comcast
09.2011 - 04.2021
Continuing education - Business Management & Cyber Defense
Pellissippi State Community