Kelly Hadley
Sevierville,TN
Summary
Proactive, goal-oriented professional recognized for exceptional time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success while contributing to organizational growth and innovation. Strong collaborator dedicated to fostering a positive work environment and achieving shared objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Jason Aldean's Rooftop Bar
Gatlinburg, TN
12.2023 - Current
- Streamlined daily operations to enhance efficiency and maintain exceptional quality in both food offerings and service standards.
- Cultivated a supportive workplace culture by addressing conflicts proactively and facilitating team-building events.
- Crafted detailed employee schedules, focusing on peak time coverage and efficient labor cost management.
- Managed inventory systems to ensure optimal stock levels and support uninterrupted operations.
- Addressed complex customer issues swiftly, ensuring knowledgeable assistance to foster long-term loyalty.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed bar area upkeep to provide a consistently clean and secure environment for customer enjoyment.
- Facilitated staff interviews, implemented training programs, and provided supervision to foster a skilled and effective workforce.
Bartender
Hard Rock Cafe
Pigeon Forge , TN
07.2023 - 12.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Mixologist
The Pines
Sevierville , Tennessee
12.2022 - 07.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender Shift Manager
The Bluffs Grill And Tap
Sevierville , Tennessee
10.2020 - 12.2022
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Closed out cash register and prepared cashier report at close of business.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender/ Bar Manager
Margaritaville
Pigeon Forge, Tennessee
05.2013 - 10.2020
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ2014
Skills
- Team leadership
- Staff development
- Employee motivation
- Customer service
- Inventory management
- Problem-solving
Certification
ServSafe
TABC
Timeline
Operations Manager
Jason Aldean's Rooftop Bar
12.2023 - Current
Bartender
Hard Rock Cafe
07.2023 - 12.2023
Bartender/Mixologist
The Pines
12.2022 - 07.2023
Bartender Shift Manager
The Bluffs Grill And Tap
10.2020 - 12.2022
Bartender/ Bar Manager
Margaritaville
05.2013 - 10.2020
Associate of Arts - Psychology
University of Phoenix