Summary
Work History
Education
Skills
Timeline
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Kelly Hanlon

Lebanon

Summary

-Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

-Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

-Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Case Manager

Department Of Children's Services, State Of TN and Counseling and Consultation Services
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Worked as both an investigator with CPS and as a general manager in foster care.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Driver's License Examiner

Department of Homeland Security and Safety, State of TN
  • Educated applicants on safe driving habits and traffic laws as part of their driver''s license examination experience.
  • Fostered a positive work environment that encouraged teamwork among examiners while promoting individual growth opportunities within the department.
  • Improved customer satisfaction rates through attentive listening, empathetic responses, and prompt resolution of issues.
  • Enhanced the efficiency of driver''s license examination process by implementing streamlined procedures and clear communication.
  • Ensured compliance with state requirements by thoroughly reviewing each applicant''s documentation before administering exams.
  • Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
  • Supported administration efforts by participating in staff meetings, contributing suggestions for policy updates or changes, and staying current on relevant regulations and state laws.
  • Performed routine data entry and document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Repossession Agent

React Recovery and ATR Recovery
  • Improved client satisfaction by promptly locating and recovering collateral assets.
  • Maintained client trust by providing timely updates on the status of their accounts and recoveries.
  • Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
  • Built positive relationships with clients, resulting in repeat business for the company.
  • Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
  • Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
  • Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
  • Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
  • Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
  • Ensured safety compliance by adhering to local laws and regulations during repossessions.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Entered client details and notes into system for interdepartmental access and review.

Bartender

AJ's Bar and Grill
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Manager, Paintball Field

Pirates Grove Paintball Field
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

Bookkeeper

AMF Torque Converters
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Education

Bachelor of Arts - Public Administration

San Diego State University
San Diego, CA

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Relationship building
  • Conflict resolution
  • Client advocacy
  • Critical thinking
  • Data entry and analysis
  • MS office
  • Goal setting

Timeline

Case Manager

Department Of Children's Services, State Of TN and Counseling and Consultation Services

Driver's License Examiner

Department of Homeland Security and Safety, State of TN

Repossession Agent

React Recovery and ATR Recovery

Bartender

AJ's Bar and Grill

Manager, Paintball Field

Pirates Grove Paintball Field

Bookkeeper

AMF Torque Converters

Bachelor of Arts - Public Administration

San Diego State University

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Kelly Hanlon