Kelly Herndon
Burns
Summary
Lead by example and give excellent customer service. Always wanted my customers to feel at home. I always prepared food with the highest quality.
Overview
30
30
years of professional experience
1
1
Certification
Work History
MANAGER
Vanderbilt University
09.2023 - Current
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Identified ways to improve efficiency in operations and implemented process changes
- Performed general maintenance and repair
Food and Beverage Manager
Xanterra Parks & Resorts At Yellowstone
04.2024 - 11.2024
- Maximized profitability by analyzing cost structures and adjusting pricing strategies accordingly.
- Implemented staff training programs for improved service quality and customer satisfaction.
- Mentored staff for greater accountability and ownership in daily operations.
- Resolved guest complaints with proactive solutions to enhance overall dining experience.
OWNER/MANAGER
The Herndon Group/Jersey Mikes
06.1999 - 08.2022
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels
- Monitored industry trends to identify opportunities for improvement
- Negotiated contracts and agreements with business partners, vendors, and customers
- Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Built and maintained strong relationships at all levels of the organization
- Invested in employees, using training to keep them at the top of their game
- Developed strong relationships with vendors to secure favorable pricing agreements
- Scheduled deliveries with service vendors or product suppliers
MANAGER
Jersey Mikes
04.1997 - 06.1999
- Mentored and trained new employees on company policies and procedures
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Liaised regularly with upper management to ensure alignment of goals and objectives
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
SERVER
Calhouns on the river
06.1995 - 04.1997
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Exercised focus and concentration to keep track of tables and remember orders
- Demonstrated ability to interact with customers in a friendly and professional manner
- Processed payments and completed register transactions accurately
- Monitored food and beverage levels to satisfy customer needs
- Used focus and memorization skills to keep track of tables and remember orders
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Memorized menu to help diners make informed meal choices
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Resolved customer complaints and inquiries in a timely manner
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Education
GENERAL -
Volunteer State community college
GallatinGENERAL -
Pellissippi state
KnoxvilleHIGH SCHOOL DIPLOMA -
Father Ryan High School
Nashville04.1993
Skills
- Staff Management
- Hiring and Staffing
- Staff Training
- Staff Hiring
- Training and Development
- Supplier Relations
Certification
- ServSafe
- Allertrain
Personal Information
Title: Restaurant manager
Timeline
Food and Beverage Manager
Xanterra Parks & Resorts At Yellowstone
04.2024 - 11.2024
MANAGER
Vanderbilt University
09.2023 - Current
OWNER/MANAGER
The Herndon Group/Jersey Mikes
06.1999 - 08.2022
MANAGER
Jersey Mikes
04.1997 - 06.1999
SERVER
Calhouns on the river
06.1995 - 04.1997
GENERAL -
Volunteer State community college
GENERAL -
Pellissippi state
HIGH SCHOOL DIPLOMA -
Father Ryan High School
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