Kelly Rhoton
Kingsport
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Palmetto Primary Care Urgent Care. Proven expertise in insurance verification and patient scheduling, complemented by exceptional customer service skills. Adept at managing multi-line phone systems and maintaining organized medical records, ensuring a seamless patient experience.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Palmetto Primary Care Urgent Care
Goose Creek
09.2025 - Current
- Greeted patients and visitors with a warm, welcoming demeanor.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic medical record systems.
- Handled incoming calls and directed inquiries to appropriate staff.
- Maintained organized reception area for optimal patient experience.
- Collected patient information and verified insurance details accurately.
- Coordinated communication between medical staff and patients effectively.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Front Office Medical Receptionist
Holston Medical Group
Kingsport
02.2022 - Current
- Scheduling 10 modalities of Radiology tests
- Ehr medical system
- All scripts
- Answering multiple phone lines
- Icd codes
- Insurance
- Hippa laws
- Greet patients and make them feel safe
- Check in and out
- Collect any payments
Self Employed Hair Stylist
Guys and Dolls
Kingsport
12.2002 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
Education
Associate's degree - Computer Science
Northeast Community College
Blountville, TN07.1994
Skills
- CPT Coding
- Allscripts
- Medical Records
- Insurance verification
- Medical office experience
- ICD Coding
- Customer service
- Organizational skills
- HIPAA
- Front desk
- EHR systems
- ICD-10
- EMR Systems
- Multi-line Phone Systems
- Patient scheduling
- Cash handling
- Clinical coordination
- Team collaboration
- Attention to detail
Additional Information
Letters of recommendation will be issued upon request also references.
Awards
Extra mile award, 09/01/24, This award is to someone who goes that extra mile for the patients needs. I received multiple nominations and the received my award for my outstanding contribution to the patient and all their needs.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Palmetto Primary Care Urgent Care
09.2025 - Current
Front Office Medical Receptionist
Holston Medical Group
02.2022 - Current
Self Employed Hair Stylist
Guys and Dolls
12.2002 - 02.2022
Associate's degree - Computer Science
Northeast Community College