Kelsea Phillips
Monterey
Summary
Experienced in educational administration and customer relations, with a background in monitoring student progress and facilitating communication between teachers and parents. Created policies aimed at improving customer satisfaction while conducting market analysis to inform product offerings. Demonstrated strong data entry capabilities alongside effective time management and conflict resolution skills. Ability to foster relationships with vendors to maintain quality standards in service delivery.
Overview
7
7
years of professional experience
Work History
Paraprofessional
South Fentress Elementary
Clarkrange
07.2024 - 05.2025
- Maintained accurate records of student grades and academic progress reports.
- Assisted teachers with planning and preparing lessons for students.
- Monitored student progress and provided feedback to teachers and parents.
Business Owner
Pigeon Creek Boutique
Monterey
04.2018 - 02.2024
- Created a customer service policy to ensure customers were satisfied with products or services.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Established strong relationships with vendors to ensure quality products at competitive prices.
Receptionist
Live Well Medical Clinic
Monterey
12.2018 - 07.2019
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Clarkrange High School
Clarkrange, Tennessee05-2014
Skills
- Data entry
- Communication skills
- Customer service
- Time management
- Problem solving
- Conflict resolution
Timeline
Paraprofessional
South Fentress Elementary
07.2024 - 05.2025
Receptionist
Live Well Medical Clinic
12.2018 - 07.2019
Business Owner
Pigeon Creek Boutique
04.2018 - 02.2024
High School Diploma -
Clarkrange High School