Kelsey Bunch
Morrison
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 5 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. I keep a smile on my face at all times and greet everyone I see.
Overview
10
10
years of professional experience
Work History
Quality Control Specialist
AMA Consulting Group, LLC
01.2022 - 11.2024
- Quality Control is similar to Eligibility Specialist, Quality Control reviews the information put into the staff review and determines the pass or fail due to the documents we review, and the information put in
- I look over every detail of the application, including the spelling of everything and amounts of income and rent
- Once finished we will either pass or fail, notate as to why and put into correct status for the next team to pick up, such as the payment team
- If there is any information incorrect, we will notate the corrections needed and send over for the fix
- Once corrected we review the staff review again then send to payment/payment team
- Determining and documenting applicant eligibility, income and rent for the program
- Responsible for accurate and complete files and/or transactions
- Ability to communicate professionally, verbal and written
- Process various transactions and functions related to subsidized programs
- Able to solve problems independently
- Index all documents inside of a program called DocuPhase
- Educate participants on program requirements and obligations
- Working from home, ensuring all equipment works properly every morning
- Handle all contacts-phone and email-accurately and professionally
- Work the applications assigned at a timely manner
- Enter all the applicant's information inside of the staff review for the full application process
- If any documents or information missing, call the applicant from Genesys and send an email from Globimail-notate as well
- Be sure all information matches the tenant's application and documents
- Add your notes of all details in the activity section of Podio
- Respond to and resolve any quality control findings associated with work completed
- Document all applications worked on the spreadsheet called the EOD (end of day)
- Perform other duties as assigned
Activities Assistant/CNA
Generations
08.2020 - 01.2022
- Previous CNA duties listed in first work history
- Go to each patient room and open blinds, curtains and turn TVs and radios on if preferred
- Let the residents know what activities are going for the day
- Answer call lights if needed while in rooms
- Get items prepared for all activities for the day, if not already done from the day before
- Turn activities TVs on in the hallways with music preferred by residents
- Take specific residents outside to gazebo three times daily
- Preform activities such as; many games, exercises, music shows, movies, painting, coloring, baking, making ornaments, etc
- Help activities director and administrator with any tasks needed
- Help any of the CNAs with their daily tasks such as changing residents or passing meal trays
- Do my daily charting of what residents came to the activities for the day and which activities they attended
- Also chart which residents I spoke with and helped with anything they needed while in room
- Clean up after each activity including sanitizing all areas and items that were touched
- Take each resident back to their room
- Clean and sweep up our office due to lots of traffic in and out
- Make cookies and popcorn three days a week
- Having proper driving license to drive company vehicle to go shopping once a week for residents supplies and food
- Program TVs
- Do online shopping for residents and items needed for activities
- Decorate the building and outside for each holiday and season
- Do nail care weekly when needed
- Pass daily mail and newspapers, open and read if asked
- Go with residents to doctor appointments if needed
- Put up monthly calendar with listed activities
Receptionist/Front Office Assistant
Dr. William Bradford Brock
12.2019 - 04.2020
- Answer the phone
- Schedule appointments and print referrals
- Take payments over the phone and payments at the desk whether it be cash, check or card
- Make letters to be mailed out for future appointments
- Input patients medicine and information on the computer
- Fill out orders and fax them to appropriate place
- Get charts ready for the next office day
- Scan insurance cards, ID cards, and documents
- Sign patients in and give them paperwork to fill out for their chart, put the chart together for the doctor to review
- Make copies of papers needed
- Remove sutures
- Assist with excisions, including drawing medicine up, prepping the patient, getting everything set out for the doctor
- Give patient instructions on how to care for the wound, schedule follow-up appointment
- Soak instruments after a procedure
- Clean the room up after the patient leaves
- Put notes in patients charts
- Search for documents that's needed to be printed for patient charts
- Call patients back in the room, set them up for the doctor to see them
- Make sure the paperwork is appropriately filled out before putting it in the chart
- Clean up your work space after each day
- For the patients that didn't show, call to reschedule, then put a note in their chart
- Took messages for staff to facilitate open and speedy communication
Ward Clerk/CNA
National Healthcare Corp
11.2014 - 11.2019
- CNA: Bathe/shower residents
- Take them to and from bathroom
- Maintain oral hygiene every day and brush/comb hair
- Dress residents
- Serve meals, help assist the residents that aren't able to them selves
- Transfer them to and from bed
- Transfer to and from activities
- Answer call lights
- Make beds and clean residents rooms
- Dart chart everting you have done for the day on each resident
- Pass ice water and offer other drinks or snacks
- Get vitals and weights
- Make sure they feel good, look good and smell nice for the day
- If resident is on isolation, be sure to wear proper protective equipment
- WARD CLERK: Schedule appointments and transportation for each patient
- Notify family of any appointments that got changed or cancelled
- Talk to Doctors and nurses about each patient if needed
- Put appointment in computer and appointment book
- File paperwork and put papers in patients charts
- Fax any necessary papers
- Make admission packets for new patients
- Put new patient information in the computer
- Answer the phone any time it rings
- Take papers to the other halls that has been faxed to our machine
- Assist any other CNA on the halls if they need it
- Help the other halls when they receive new patients and when they have appointments that needed to be scheduled
- Lots of computer work and paper work
Education
High school diploma -
Warren County High School
McMinnville, TN05.2014
Skills
- Front Desk
- Medical Receptionist
- Computer skills
- Patient Care
- HIPAA
- Administrative experience
- Microsoft Office
- Medical Office Experience
- Microsoft Excel
- Medical Scheduling
- Dementia Care
- Documentation review
- Customer Service
- Office Administration
- Communication skills
- Medical Records
- Organizational skills
Personal Information
Authorized To Work: US
Timeline
Quality Control Specialist
AMA Consulting Group, LLC
01.2022 - 11.2024
Activities Assistant/CNA
Generations
08.2020 - 01.2022
Receptionist/Front Office Assistant
Dr. William Bradford Brock
12.2019 - 04.2020
Ward Clerk/CNA
National Healthcare Corp
11.2014 - 11.2019
High school diploma -
Warren County High School
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