Kelsey Clark
Woodbury
Summary
Detail-oriented and personable customer service professional with 9 years of experience seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous, and effective assistance to customers. Seeking to expand my skills and grow in the industry.
Overview
13
13
years of professional experience
Work History
Intake Specialist
Creative Services, Inc
11.2021 - 02.2025
- Conducted Pre-employment background screenings
- Facilitated intake process by gathering and verifying client information efficiently.
- Handled concurrent responsibilities.
- Provided excellent customer service skills and built relationships with repeat clients.
- Cross-functional in different departments
- Provided customer service and resolved queries over the telephone and email
- Worked with a team and attended weekly virtual meetings
Stay At Home Mom
05.2017 - 11.2021
- Time Management
- Multitasking
- Creativity
- Mentoring
Investigator
Advanced Solutions, LLC
07.2015 - 05.2017
- Conducted Pre-employment background screenings
- Handled concurrent responsibilities.
- Provided excellent customer service skills and built relationships with repeat clients.
- Provided customer service and resolved queries over the telephone and email
Team Leader
Chick-fil-A
05.2012 - 07.2015
- Provide excellent customer service
- Assist with supervising team members
- Assist with running the shift
- Responsible for money count at the end of every shift
- Assisted with the kitchen and prep
Education
High School Diploma -
Holloway High School
05.2011
Skills
- Data entry
- Compassionate communication and interpersonal skills
- Critical thinking and problem-solving
- Project and time management
- Multitasking
- Virtual Collaboration
- Adaptability
Timeline
Intake Specialist
Creative Services, Inc
11.2021 - 02.2025
Stay At Home Mom
05.2017 - 11.2021
Investigator
Advanced Solutions, LLC
07.2015 - 05.2017
Team Leader
Chick-fil-A
05.2012 - 07.2015
High School Diploma -
Holloway High School