Kelsey Edwards
Spring Hill
Summary
Dynamic server and team leader with a strong work ethic and exceptional customer service skills honed at Outback Steakhouse. Proven ability to enhance guest engagement and satisfaction while ensuring food safety compliance. Recognized for cultivating relationships with regular customers and effectively managing high-pressure situations to deliver outstanding dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Professional retail worker with strong experience and readiness for leadership roles. Skilled in cash handling, customer service, and inventory management. Known for fostering teamwork and driving results. Reliable and adaptable, with strong problem-solving skills and effective communication abilities.
Retail professional with hands-on experience leading cashier teams to consistently meet business goals. Known for implementing effective cash management practices and providing top-tier customer service. Focused on team collaboration and reliability, ensuring adaptability to changing needs and maintaining high standard of accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Outback Steakhouse
01.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server/Bartender
Olive Garden
09.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier/Team Leader
Kroger
03.2018 - 03.2020
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
- Supported storewide efforts towards achieving sales targets through cross-selling related products or services during checkout process.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Back of House Manager
McAllister's Deli
09.2018 - 02.2019
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
- Supported smooth front end activities through steady product flow and accurate pricing.
- Developed strong rapport with staff members, fostering a positive work environment conducive to teamwork and productivity.
Front of House Employee
McAllister's Deli
04.2016 - 11.2017
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
Education
High School Diploma -
Spring Hill High School
Columbia05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team leadership
- Time management
- Decision-making
- Sanitation standards
- Kitchen operations
- Food safety compliance
- Staff training
Timeline
Server/Bartender
Outback Steakhouse
01.2021 - Current
Server/Bartender
Olive Garden
09.2019 - 01.2021
Back of House Manager
McAllister's Deli
09.2018 - 02.2019
Cashier/Team Leader
Kroger
03.2018 - 03.2020
Front of House Employee
McAllister's Deli
04.2016 - 11.2017
High School Diploma -
Spring Hill High School
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