Kelsey Henderson
Goodlettsville
Summary
Customer-focused sales representative with exceptional skills in negotiation and product presentation. Committed to developing tailored solutions that meet customer needs and enhance overall satisfaction, leading to increased sales performance.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
AT&T sales representative
Prime Management
Nashville
08.2025 - Current
- Engaged customers to understand their needs and provide tailored solutions.
- Managed product presentations to highlight features and benefits effectively.
- Collaborated with team members to develop promotional strategies and campaigns.
- Conducted market research to identify potential leads and competitive insights.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Recruited, hired and trained new hires to optimize profitability.
Retail Sales Associate
Cracker Barrell
Goodlettsville
06.2022 - Current
- Assisted customers with product selection and provided personalized service.
- Maintained clean and organized sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale system.
- Stocked shelves and ensured product displays were visually appealing.
- Collaborated with team members to meet daily operational goals.
- Greeted customers upon entering the store and provided assistance.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Server
Waffle House
Montgomery
06.2021 - 02.2022
- Provided friendly and efficient service to all dining customers.
- Maintained clean and organized dining areas throughout shifts.
- Assisted kitchen staff by communicating customer orders accurately.
- Handled cash transactions and processed payments promptly.
- Managed customer inquiries and resolved issues effectively.
- Provided exceptional service to high volume of daily customers.
- Collaborated with team members to ensure smooth restaurant operations.
Preschool Gymnasts Coach
Armory Athletics
Montgomery
05.2020 - 05.2021
- Collaborated with team members to create a positive and motivating environment.
- Ensured safety protocols were followed during all training activities and events.
- Observed practices and games in order to evaluate player performance levels and provide feedback.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Trained athletes in proper use of equipment for safety and maximum results.
Education
Wetumpka High School
Wetumpka, ALSkills
- Market research
- Sales negotiation
- Team collaboration
- Effective communication
- Customer service
- Field sales
- Regulatory compliance
- Product presentation
- Product knowledge
- Training and development
Languages
English
Full Professional
Accomplishments
- Promoted to 'Corporate Trainer' - Prime Management Group
Timeline
AT&T sales representative
Prime Management
08.2025 - Current
Retail Sales Associate
Cracker Barrell
06.2022 - Current
Server
Waffle House
06.2021 - 02.2022
Preschool Gymnasts Coach
Armory Athletics
05.2020 - 05.2021
Wetumpka High School