Summary
Work History
Education
Skills
Timeline
Generic

Kelsey Land

Mt Pleasent

Summary

Proven Account Manager with a track record of fostering long-term client relationships and expanding client bases, notably at ATT, Direct TV. Excelled in objection handling and customer service management, enhancing account retention and growth. Demonstrated exceptional teamwork and communication skills, ensuring client satisfaction and service excellence.

Work History

Account Manager, Inside Sales

ATT, Direct TV
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.

Server

Legnds
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cleaning Assistant

Family Business
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.

Education

Middle College High School
Franklin

Skills

  • Objection handling
  • Strategic prospecting
  • Client acquisition
  • Account planning
  • Customer relationship building
  • Customer service management
  • Client support
  • Sales strategy development
  • Sales development
  • Sales tracking
  • Account management
  • Market Knowledge
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team motivation
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Detail-oriented
  • Decision-making
  • Self motivation
  • Product knowledge
  • Customer relationship management
  • Professionalism
  • Customer complaint resolution

Timeline

Account Manager, Inside Sales

ATT, Direct TV

Server

Legnds

Cleaning Assistant

Family Business

Middle College High School

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Kelsey Land