Kelsey Miller
Nashville
Summary
Storyteller and brand communicator with experience crafting narrative-driven marketing, nonprofit messaging, and audience-focused campaigns across digital and in-person platforms. Skilled at translating ideas into compelling copy, shaping brand voice, and collaborating across creative and operational teams to build meaningful connections with audiences.
Overview
7
7
years of professional experience
Work History
Marketing and Creative Consultant
Music
Nashville, TN
01.2025 - Current
- Develops narrative-driven marketing campaigns for emerging artists, translating song themes and identities into visual branding, merchandise, and fan experiences.
- Conceptualized a promotional campaign for artist Eleni Iglesias’ single “Sunburn,” featuring branded sunscreen keychains, distributed at Nashville Pride, to connect the song’s themes with an immersive audience experience.
- Built a character-driven merchandise concept for the band The Rebel Eves, designing three, exclusive goddess-themed shirts representing each band member and releasing them at separate shows to deepen fan connection and narrative identity.
Administrative Support Coordinator
Baker Donelson
Nashville, TN
09.2022 - Current
- Edits, proofreads, and refines high-volume legal communications and documents for a national law firm supporting 1,200+ attorneys across 26 offices, ensuring clarity, consistency, and accuracy.
- Serves as the main point of contact for Nashville-based clients, maintaining the firm’s professional brand voice through written and in-person communication.
- Spearheads cross-departmental collaboration between Operations, Marketing, IT, and Legal Support to execute client meetings, depositions, and business development initiatives.
- Designed and launched an office-wide training program introducing new software tools, leading group workshops and individualized coaching sessions for firm leadership across multiple offices.
Team Lead
Five Daughters Bakery
Franklin, TN
09.2020 - 07.2022
- Collaborated with company leadership to reimagine the flagship store’s customer experience, contributing ideas around branding, packaging, store layout, and customer-facing messaging.
- Developed and implemented sales scripts and team training materials to strengthen brand storytelling and improve the customer experience.
- Trained and led a team of eight employees during a major operational transition, supporting onboarding, coaching, and conflict resolution.
Marketing and PR Coordinator
Kesem Chestnut Hill
Chestnut Hill, MA
09.2019 - 05.2020
- Wrote weekly newsletters, camper spotlights, and donor communications that shared personal stories from families affected by cancer, strengthening emotional connection with alumni and supporters.
- Managed the chapter’s social media voice across Instagram and Facebook, developing story-driven content highlighting camper experiences and program impact.
- Led cross-team messaging strategy for the chapter’s annual fundraising campaign, coordinating communications across Development, Volunteer, and Operations teams.
Education
B.A. - English
Boston College
Chestnut Hill, MA05-2020
Skills
- Copywriting
- Copyediting
- Narrative Development
- Social Media Strategy
- Brand Voice
- Campaign Storytelling
- Concept Development
- SEO
- Creative Collaboration
- Stakeholder Management
- Figma
- Audience engagement
Accomplishments
Forthcoming release of debut single "The Winner" in May of 2026.
Featured writer at Freehand Nashville in 2025.
Author of poem "all i see are ships," published in The Laughing Medusa in 2020.
Author of poem "riverbed," published in The Laughing Medusa in 2020.
Author of personal essay "What You Will Learn in The Psych Ward," published in The Laughing Medusa in 2020.
Timeline
Marketing and Creative Consultant
Music
01.2025 - Current
Administrative Support Coordinator
Baker Donelson
09.2022 - Current
Team Lead
Five Daughters Bakery
09.2020 - 07.2022
Marketing and PR Coordinator
Kesem Chestnut Hill
09.2019 - 05.2020
B.A. - English
Boston College