Kelsey Webb
Memphis
Summary
Dynamic individual with hands-on experience in customs brokerage clearance and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Customs Trade Specialist
FedEx
11.2022 - Current
- Assisted companies in international trade regulations and customs compliance.
- Assisted companies with trade activities to import and export shipments.
- Managed regulations and apply them to their specific business applications, conducting audits, writing reports with your findings, and keeping all documents organized.
- Interact regularly with customs and government personnel.
- Other duties involved in compliance include utilizing Harmonized Tariff Schedule (HTS), using proper valuation methods, documenting classifications, communicating with the customs broker about classifications, understanding free trade agreement qualification (NAFTA), applying for special programs, and following regulatory requirements for export.
- Completed entries for companies and individuals for shipments to gain entry with customs.
- Prepared accurate documentation for customs clearance, ensuring timely delivery of goods without penalties or delays.
- Enhanced client satisfaction by providing expert guidance on international trade regulations and procedures.
- Managed complex import/export transactions ensuring compliance with applicable laws and regulations, minimizing risk exposure.
Customer Service Representative
Walmart
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Business
University of Memphis
Memphis, TNHigh School Diploma -
Whitehaven High School
Memphis, TN05.2014
Skills
- Freight forwarding experience
- Data Interpretation
- Detail Oriented
- Documentation
- Time management abilities
- Compliance adherence
- Problem-solving aptitude
- Interpreting laws and regulations regarding international trade activities such as tariffs, quotas, and customs duties
- Intermediate skills in Microsoft Word, Outlook and PowerPoint Advanced skills in Microsoft Excel
- Data entry
- Customer service skills
Timeline
Customs Trade Specialist
FedEx
11.2022 - Current
Customer Service Representative
Walmart
11.2022 - 06.2023
No Degree - Business
University of Memphis
High School Diploma -
Whitehaven High School
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