Kelsie Wooldridge
Rossville
Summary
Driven professional with a proven track record in operations management and employee performance evaluations, notably at Dollar General. Excelled in enhancing customer service, leading to repeat business, and adept at mentoring for team development. Skilled in money handling and task delegation, achieving significant improvements in workplace efficiency and accountability.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dollar General
06.2023 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Circle K
04.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
Front Desk Receptionist
Trinity Medical Solutions
04.2022 - 07.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Extern Medical Official
Collierville Family Medical
01.2021 - 01.2021
Medical Office Extern
Reilly at Collierville Family Medical
01.2021 - 01.2021
- Greet patients and visitors warmly, providing a welcoming environment.
- Manage incoming phone calls with professionalism, demonstrating excellent phone etiquette.
- Schedule appointments and maintain the appointment calendar efficiently.
- Review and verify patient documentation, ensuring accuracy and completeness.
- Process patient registrations and insurance information using computer software.
- Assist with administrative tasks including filing, data entry, and maintaining patient records.
- Communicate effectively with healthcare providers and staff regarding patient needs and inquiries.
- Handle patient inquiries and concerns with empathy and professionalism to enhance customer service experience.
Cashier
Dollar Tree
05.2017 - 04.2018
- Handle all sales transactions while operating assigned cash register.
- Maintains security of all cash.
- Protects all company assets.
- Maintains a high level of good customer service.
- Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors.
- Receives merchandise.
- Assist with unloading trucks.
- Works in a safe manner.
- Adheres to and upholds policies and procedures.
Cashier
Captain D's
01.2016 - 12.2017
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science -
Concorde Career College
Memphis, TN02.2025
Diploma - Medical Office Professionals
Concorde Career College
Southaven, MS01.2021
High School Diploma -
Olive Branch High School
Olive Branch, MS05.2018
Skills
- Operations Management
- Employee Performance Evaluations
- Product and service knowledge
- Task Delegation
- Recruiting and interviewing
- Orientation and training
- Money Handling
- Insurance Verification
- Medical terminology understanding
- HIPAA Compliance
- Payment posting
- Medical coding knowledge
- Patient account management
Software
Microsoft
Contact
Rossville, TN 38066
Education
Olive Branch, MS,Southaven, MS,Memphis, TN
Timeline
Assistant Manager
Dollar General
06.2023 - Current
Front Desk Receptionist
Trinity Medical Solutions
04.2022 - 07.2022
Customer Service Representative
Circle K
04.2021 - 05.2023
Extern Medical Official
Collierville Family Medical
01.2021 - 01.2021
Medical Office Extern
Reilly at Collierville Family Medical
01.2021 - 01.2021
Cashier
Dollar Tree
05.2017 - 04.2018
Cashier
Captain D's
01.2016 - 12.2017
Associate of Science -
Concorde Career College
Diploma - Medical Office Professionals
Concorde Career College
High School Diploma -
Olive Branch High School
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