KELSIE WRIGHT
Chattanooga
Summary
Customer Service Professional with solid experience in managing client accounts and resolving inquiries. Known for strong problem-solving skills, effective communication, and client-focused approach. Skilled in team collaboration and adaptable to changing needs, consistently achieving positive outcomes. Reliable, results-driven, and adept at building lasting customer relationships.
Overview
5
5
years of professional experience
Work History
Location Manager
Budget Car and Truck Rental
07.2021 - 03.2025
- Delivered timely solutions by assessing customer need and ensuring optimal rental experience
- Maintained security and accountability of company assets, including vehicle inventory management
- Effectively communicated with customers and employees, ensuring seamless daily operations
- Conducted sales calls to prospect customers to promote business and increase revenue
- Managed multiple projects simultaneously balancing operation task with staff recruitment and customer service
- Recruited and onboarded new staff by
- Used CRM tools such such as Microsoft Office Suite (excel and Word) to track performance, manage customer accounts, and analyze data
Front Office Coordinator
Express Employment Professionals
10.2019 - 06.2021
- Assisted in company marketing efforts, including outreach to prospective clients
- Managed multiple administrative and account management projects while maintaining attention to detail and accuracy
- Review accuracy and completeness of invoices
- Review employee time and attendance records to ensure compliance policies
- Delivered customer satisfaction by assisting with onboarding, hiring, and employee management to meet business needs
Education
Bachelor of Arts - Multimedia Communications, Concentration Broadcast Journalism
University of Arkansas at Pine Bluff
Pine Bluff, Arkansas05.2020
Bachelor of Arts - Communications and Arts
Austin Peay State University
Clarksville, Tennessee05.2017
Skills
- MS Word
- MS PowerPoint
- Final Cut Pro X
- Editing
- Google Analytics
- Filming
- Customer service
- Team supervision
- Workload planning
Awards
Recipient, Golden Opportunities Scholarship (Three Years) Member, Verbatim Poetry Club (2018-2019), Recipient, Dean’s List Award (2017-2020) Member, Black Essence Modeling Team (2017-2019), Parliamentarian, National Association of Black Journalists (NABJ) (2019)
Timeline
Location Manager
Budget Car and Truck Rental
07.2021 - 03.2025
Front Office Coordinator
Express Employment Professionals
10.2019 - 06.2021
Bachelor of Arts - Communications and Arts
Austin Peay State University
Bachelor of Arts - Multimedia Communications, Concentration Broadcast Journalism
University of Arkansas at Pine Bluff
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