Kelvana Moore
Nashville
Summary
Investigations and Compliance Specialist with a proven track record in federal security operations and regulatory compliance. Conducted over 50 accurate background investigations daily while maintaining confidentiality, and recognized as 'rookie of the month' for exemplary investigative documentation.
Overview
4
4
years of professional experience
Work History
Loss Mitigation Specialist
THDA
Nashville, TN
03.2026 - Current
- Coordinated communication between borrowers and mortgage servicers to support effective mitigation efforts.
- Analyzed borrower financial information to assess eligibility for loss mitigation options.
- Developed detailed reports on loss mitigation strategies and borrower status to inform stakeholders.
Customer Service & Operations Agent
Southwest Airlines
Nashville, TN
03.2025 - 03.2026
- Managed escalated passenger service issues, ensuring adherence to customer satisfaction benchmarks.
- Optimized check-in processes for a smoother passenger experience.
- Ensured clear communication across airport operations teams during service interruptions.
- Oversaw monitoring of flight schedules for punctual departures and arrivals.
Medical Warehouse Associate
AmerisourceBergen
Olive Branch, MS
05.2024 - 03.2025
- Managed pharmaceutical inventory and verified compliance documentation accuracy.
- Organized inventory in warehouse according to established protocols.
- Loaded and unloaded shipments while ensuring proper handling of materials.
- Operated forklifts and pallet jacks to move products efficiently.
Transportation Security Officer
TSA (DHS)
Memphis, TN
09.2023 - 04.2024
- Screen passengers and baggage for prohibited items using advanced scanning technology.
- Conduct thorough inspections of personal belongings and carry-on luggage for security compliance.
- Enforced federal airport access control procedures, collaborating with law enforcement to enhance security measures.
- Collaborate with law enforcement and airport personnel to maintain security protocols.
Background Investigator
United States Postal Service (Contractor)
Memphis, TN
10.2022 - 09.2023
- Performed over 50 background investigations daily, ensuring accuracy in employment and education verification.
- Conducted thorough checks for postal service applicants and employees to determine eligibility.
- Reviewed criminal history reports to assess candidates' qualifications for employment.
- Achieved 'rookie of the month' recognition for outstanding performance and productivity.
Education
High School Diploma -
Southwind High School
Memphis, TN05-2016
College Credits -
Rust College
Holly Springs, MSCollege Credits -
University of Memphis
Memphis, TNSkills
- Loan compliance
- Risk assessment
- Case documentation
- Documentation review
- Financial analysis
- Data privacy
- Data organization
- Client communication
- Team collaboration
- Performance evaluation
- Detail-oriented approach
- Conducting background checks
- Security clearance
- Investigative research
Timeline
Loss Mitigation Specialist
THDA
03.2026 - Current
Customer Service & Operations Agent
Southwest Airlines
03.2025 - 03.2026
Medical Warehouse Associate
AmerisourceBergen
05.2024 - 03.2025
Transportation Security Officer
TSA (DHS)
09.2023 - 04.2024
Background Investigator
United States Postal Service (Contractor)
10.2022 - 09.2023
High School Diploma -
Southwind High School
College Credits -
Rust College
College Credits -
University of Memphis
Additional Experience
- Utility Technician — Norwegian Cruise Line
- Honolulu, HI | May 2022 – Sep 2022
- Maintained regulated utility systems and compliance logs.
- Operations Representative — C.H. Robinson
- Memphis, TN | Aug 2021 – Feb 2022
- Reviewed logistics transaction records and maintained audit documentation.
- Front Desk Receptionist — Esporta Fitness
- Memphis, TN | Apr 2018 – Mar 2024
- Maintained confidential member records and prepared daily reports.